predictable customer experience Archives - Shep Hyken | Customer Service Expert

7-28-2021 The Always Concept - Foundation to CS - Low Res

One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement. When the customer uses the word always followed by something positive, you are creating a predictable experience, and even more important, you are operating in the zone of amazement. For example, your customers might say: (more…)

© 2024 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Lega p

Site by: digitalONDA