Contact Shep (314) 692-2200

The Interview with Paul Selby:


“We’re always expecting more as human beings. Customer service will never go away; there will always be a need for it.” – Paul Selby “Customer service is ground zero for making the customer experience better.” – Paul Selby “Feedback is a huge opportunity for insight. Build your culture around that.” – Paul Selby


Paul Selby is a product marketing director for Customer Service Management at ServiceNow. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What is proactive service?
  2. What is the difference between proactive service and self-service?
  3. How do I balance AI with human support?
  4. How do I create a customer-focused culture?
  5. How does customer service stay relevant and important (in the face of AI)?

© 2024 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Legap

Site by: digitalONDA