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Top Takeaways:


“Infuse the customer voice within the development of new products. Make sure the customer is at the table right from the beginning.” “Companies and leaders should think about what they can do to delight customers that has nothing to do with the price tag.” “Business to business or business to consumer, at the end of the day, it’s human to human. People buy from people.”


Stacy Sherman is the Director of Customer Experience & Employee Engagement at Schindler Elevator Corporation. She designs and implements successful customer-centric programs and other projects for well-known brands. (Please note that all views expressed are Stacy’s and do not reflect the opinions of or imply the endorsement of employers or other organizations.) Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can I improve my customer service/experience?
  2. What is the difference between customer service and customer experience?
  3. How can I celebrate my customers?
  4. How can I make customers happy?
What role does the customer experience play within my organization?

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