Contact Shep (314) 692-2200
bad customer serviceOne of my colleagues in the speaking business, Bob Wendover, sent in this amazing story – and it’s not amazing in a good way. For years, the cable industry has unfortunately been one of those industries that finds itself in the bottom echelon of customer service rankings. While I believe the industry is trying to do better, some companies are becoming more customer-focused. It’s this kind of story that makes me wonder if they are going about it the right way. (more…)

© 2024 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Legap

Site by: digitalONDA