properly training employees Archives - Shep Hyken | Customer Service Expert

bad customer service

One of my colleagues in the speaking business, Bob Wendover, sent in this amazing story – and it’s not amazing in a good way. For years, the cable industry has unfortunately been one of those industries that finds itself in the bottom echelon of customer service rankings. While I believe the industry is trying to do better, some companies are becoming more customer-focused. It’s this kind of story that makes me wonder if they are going about it the right way. (more…)

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