public utility Archives - Shep Hyken | Customer Service Expert

Use Common Sense

My sister, Kim, lives in Park City, Utah. She moved from one home to another about two years ago. Four months later her water was turned off, and she found a notice on her door that she was in arrears with her payments to the water company. She knew there was a mistake. Her water bill was set up to “auto-pay” with her credit card, the same as she had done for her previous home. (more…)

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