Relentless Solution Focus Archives - Shep Hyken | Customer Service Expert

Customer Complaint

It’s not if we will ever get a customer complaint. It’s when we’ll get that complaint. And some are worse than others. Recently I attended an amazing speech delivered by Dr. Jason Selk . It was based on his concept that he calls The Relentless Solution Focus or RSF. This is a concept he teaches professional athletes and high-performing business people. It’s about having the right mindset to mentally turn a problem around. (more…)

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