rock star culture Archives - Shep Hyken | Customer Service Expert

When you treat employees like rock stars, they will treat your customers like rock stars. That is what employee engagement is all about. Great leaders have preached that when you treat your employees well, they treat their customers – and fellow employees well. My friend and fellow customer experience expert, James Dodkins, has a great way of saying it:

If you want to put your customers first, you need to put your employees first, first.

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