Ron Zemke Archives - Shep Hyken | Customer Service Expert

“Customers don’t distinguish between you and the company you work for. To the customer’s way of thinking, you are the company.” — Ron Zemke, Author, Service America I just happened to come across this quote – again. When I did, it made me think about Ron Zemke, who was a prolific author whose books focus on the topic that is near and dear to my heart: customer service. (more…)

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