Contact Shep (314) 692-2200
Top Takeaways: About: Keith Pearce is responsible for marketing strategy, vision and execution in his role as Vice President of Marketing for Salesforce Service Cloud. He brings more than 20 years of experience in the customer service, call center management and cloud industries. Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio.  

“A consumer is not trying to do business with a department. They don’t think that way. They just want to get help from your company, in the fastest form possible.” -Keith Pearce


This episode of Amazing Business Radio with Shep Hyken answers the following questions… and more:
  1. What are the main trends in customer service for 2017? How does AI fit into the customer experience?
  2. How can customer service differentiate you from your competition?
  3. Is collaborative customer service the future of the industry? Which departments should support agents align with?
  4. How do companies empower customer service agents, in our instant gratification and social media driven world, to handle customer complaints?
Save Save

© 2024 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Legap

Site by: digitalONDA