Contact Shep (314) 692-2200
Mat Patterson worked as a web designer, before switching careers to lead the customer service team at Campaign Monitor, a popular email marketing web application. After building a successful team there, he then moved into the Customer Evangelist role at Help Scout, crafters of exceptional helpdesk and customer service tools.

“No matter how good the customer service team is at providing service, if the rest of the company isn’t on board, they won’t be able to succeed reliably.” – Mat Patterson

   

 What questions will this episode answer?

  1. How can I setup my customer service in my company to succeed no matter the size?
  2. How can we maintain company alignment and great customer service as our company grows?

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(314) 692-2200
cindy@hyken.com

Contact Shep

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© 2025 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Legap

Site by: digitalONDA