scale your customer service Archives - Shep Hyken

Mat Patterson worked as a web designer, before switching careers to lead the customer service team at Campaign Monitor, a popular email marketing web application. After building a successful team there, he then moved into the Customer Evangelist role at Help Scout, crafters of exceptional helpdesk and customer service tools.

“No matter how good the customer service team is at providing service, if the rest of the company isn’t on board, they won’t be able to succeed reliably.” – Mat Patterson

What questions will this episode answer?

How can I setup my customer service in my company to succeed no matter the size?
How can we maintain company alignment and great customer service as our company grows?

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