"self-help" customer service Archives - Shep Hyken | Customer Service Expert

Customer Service Add On

Back when I was in college I worked at a self-service gas station. I’m probably dating myself, but this was at a time when gas stations were just converting over from full-service to self-service. Our stations went from pumping the gas for the customer, checking their oil, and washing their windows to just collecting their money and saying, “Thank you.” (more…)

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