self improvement Archives - Shep Hyken | Customer Service Expert

This Shepard Letter can be put into the motivational and self-improvement file. I had just finished a speech. One of the audience members came up to talk to me. He said that his group has been fortunate to get to hear a lot of speakers, but seldom does he get to meet the speaker. He ended our conversation by saying, “Because I met you and shook your hand, I’ll always remember your speech. It was real.” (more…)

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