service excellence Archives - Shep Hyken

This week on our Friends on Friday guest blog post, my friend and colleague Dennis Snow shares three lessons he learned while working at one of my favorite companies, Disney. The lessons Dennis shares came from his 20 years at Disney, and yet they are timeless and can be implemented today. – Shep Hyken What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades – it turns out there’s plenty to learn. I had the opportunity to “work for the mouse” at Walt Disney World for twenty years and during that time I learned invaluable lessons about service excellence and the creation of “walk through fire” customer loyalty. Now, as a customer service speaker and consultant, I’ve learned that these same principles can be practiced by any organization or individual. (more…)

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