service Archives - Shep Hyken | Customer Service Expert

April is Customer Loyalty month, and we’re right in the middle of it. What have you done to focus on showing your customers – both internal and external – a little love and appreciation? This is a gentle reminder that it’s not too late to do something for your customers, even if it is just a phone call or a note to acknowledge them and show some appreciation. You can also do some training to remind your people how to deliver that stellar service your customers have come to know you for. You can always copy some articles from my customer service blog or go to my YouTube where I’ve posted dozens of videos that you can use in a team meeting. (more…)

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