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Buddy Rice is a customer service expert, keynote speaker, and master facilitator for Shepard Presentations. For 13 years, he helped Delta Airlines deliver one of the top customer experiences in the airline industry. For 15 years, Buddy has partnered with Shepard Presentations to offer their unique customer service program, The Customer Focus. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can companies put customers first?
  2. What is a company mission statement?
  3. What is the RATER model?
  4. What are customers looking for in customer service?
  5. How can you make a good first impression?

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