solve customer's needs Archives - Shep Hyken | Customer Service Expert

Yes is More Than an Answer. It’s an Attitude!

Customers don’t like to be told no. Any request or complaint that is met with a negative response may only add fuel to the fire. That’s why I’ve been intrigued for years by Cameron Mitchell’s philosophy—and also the title of his book—Yes is the Answer! What is the Question? (more…)

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