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Learning Sign LanguageA recent segment on the CBS Sunday Morning with Charles Osgood had an amazing customer service story. Krystal Payne, at a Starbucks in Leesburg, VA, noticed that one of her customers, Ibby Piracha, was deaf. One day Ibby came to get his usual coffee and Krystal handed him a handwritten note, which read: “I’ve been learning ASL, American Sign Language, just so you can have the same experience as everyone else.”  Wow! Now, this is a customer service story worth sharing – and learning from! (more…)

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