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Top Takeaways:


Megan Singh is the Project Management Director for Squaremouth, and like all members of the Squaremouth team, Megan remains close to the customer base by taking customer phone calls on a weekly basis. Squaremouth helps travelers easily and instantly compare travel insurance products from every major U.S. travel insurance provider. Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio. “At Squaremouth, we are completely transparent. Even the walls are made of glass.” – Megan Singh gpmlogo badgelarge-android  

This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:

  1. Why should you offer a guarantee to customers?
  2. What does Squaremouth do to be one of the best places to work?
  3. What is down-selling and why should you do it?
  4. What is the connection between a company’s culture and customer service?
  5. How does Squaremouth go above and beyond for their customers?
  6. How can my company win an award in customer service?
  7. What is a Stevie Award?
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