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Top Takeaways:


“Our fundamental responsibility as leaders is to give people a circle of safety.” “Management is the manipulation of others for the company’s success. Leadership looks at the people they have the privilege of leading and defines success as the development and growth of those people.” “There is no doubt that employees who feel cared for take better care of their customers.” “The way we lead our organizations impacts the way the people of our organizations lead their lives at home.” “Business could be the most powerful force for good in the world if we simply cared about the people we have the privilege of leading.”


Bob Chapman is the Chairman and CEO of Barry-Wehmiller. He developed management practices known as “Truly Human Leadership” and co-wrote Everybody Matters: The Extraordinary Power of Caring for Your People Like Family. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can I engage my employees more?
  2. How can I create a better company culture?
  3. What is the difference between management and leadership?
  4. What makes a good leader?
  5. How does the employee experience affect the customer experience?

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