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The Interview with Jill Nelson:

Quotes:

“Hiring right is important, but it’s a waste if you don’t also give your employees the freedom, space, and ability to be human and do great things beyond following the rules.” – Jill Nelson “The best way to help a customer and give great customer service is to help that customer be successful.”– Jill Nelson

About:

Jill Nelson is the founder and CEO of Ruby Receptionists. She is a member of Entrepreneurs’ Organization and was honored as the Oregon Technology Executive of the Year in 2017. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can technology help my customer service?
  2. How do I hire the right people?
  3. How do I train my employees?
  4. How do I empower my employees?
  5. How can I make my customers happy?
 

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