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The Interview with Ford Blakely:


“The default should always be to do what’s best for the customer.” – Ford Blakely “It’s not about what the business does or sells, but how they’re delivering their service.” – Ford Blakely “Sometimes what you don’t know can be your best ally.” – Ford Blakely “It’s simple. If you can combine two things that take extra effort into one… that’s convenience.” – Ford Blakely


Ford Blakely is the founder and CEO of Zingle. He has been involved in startups, finance, and various entrepreneurial projects for over 20 years. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What is convenience?
  2. How can I create convenience for my customers and employees?
  3. How can I use technology to create convenience?
  4. How can I balance business with consumer needs?
  5. Can technology in business be a bad thing?

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