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Top Takeaways:


“Focus on the employees first. Their experience is the foundation of what will happen to your customers.” “The service behaviors that you’ve defined on how your customers should be treated also apply to your internal customers, your employees.” “There is power in first impressions. Don’t shortchange the employee’s initial experience. The “red carpet” treatment should start from day one.” “There are so many factors in the business that you don’t have control over, but the one thing you have control over as a leader is the culture you create.”


Donna Cutting is the Founder and CEO of Red-Carpet Learning Systems, Inc., an organization that provides training and tools to transform your customers into loyal fans. She is the author of Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization. They discuss how to create a culture of safety, inclusion, and empowerment. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. What is employee First culture?
  2. Why is it important to put employees first?
  3. How do you build employee experience?
  4. How do you retain employees during the Resignation?
  5. How do you empower employees to create a better customer experience?

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