The Loyalty Gap Archives - Shep Hyken | Customer Service Expert

The Loyalty Gap

In a recent Shepard Letter, I discussed the Trust Gap, which is the difference between an organization’s belief that their customers trust them and the percentage of customers who actually do. I’ve covered different gap concepts in the past, and it’s time to add yet another to the list, and that is the Loyalty Gap. (more…)

© 2025 Shepard Presentations, LLC.
All Rights Reserved.

Legal Information | Sitemap Lega p

Site by: digitalONDA