training programs Archives - Shep Hyken | Customer Service Expert

On a regular basis I receive emails and phone calls from people raving about the customer service they received from a restaurant, a store, a vendor, etc. While some of the stories these people share with me are “over the top” or WOW customer service stories, most of them are just good solid examples of people or companies simply doing the right thing. Sometimes it is about how someone fixed a problem or resolved a complaint. Other times it is about a particular employee that stands out by doing what they should be doing. They just do it well. Not necessarily spectacularly well. But obviously just a little better than expected – a little better than average. (more…)

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