Contact Shep (314) 692-2200
Policy Manual Out the WIndowAs I travel the world and work with clients from all types of industries, they all recognize the importance of customer service and the role it plays in marketing, sales, growth and revenue. I continue to push my philosophy: Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired. (more…)

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