training Archives - Shep Hyken | Customer Service Expert

Policy Manual Out the WIndow

As I travel the world and work with clients from all types of industries, they all recognize the importance of customer service and the role it plays in marketing, sales, growth and revenue. I continue to push my philosophy: Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired. (more…)

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