Trip Advisor Archives - Shep Hyken | Customer Service Expert

Uninteneded Consequences

Someone in your organization irritated your customer. The customer left angry or upset. Maybe the customer was less than friendly and was difficult. Maybe the customer was too demanding or had unrealistic expectations. Whatever the reason, it doesn’t matter. The customer left unhappy. Someone might say, “Well, it was just one customer.” Well that way of thinking is so last century! (more…)

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