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Top Takeaways:


Shannon Bell leads product management, strategy, and go-to market for Amdocs’ digital, intelligence, and BSS portfolio as part of Amdocs Technology. Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio.   “Jobs will change due to AI. But I don’t think it’s a mass elimination of jobs.” – Shannon Bell   This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can I personalize customers’ sales?
  2. Why is personalization so important to customers?
  3. Will AI replace humans?
  4. How can I better understand my customers?
  5. Why do I need to be using AI?

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