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Posts tagged "unique experience"

Doing the Opposite of Normal Can Lead to Better Customer Service

Shep Hyken Interviews Jesse Cole, Author of Find Your Yellow Tux

Do your “fans” come first? When customers come first, success follows.   

 

 

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A friend of mine went to the airport rental car agency and had a chance to upgrade to a Tesla. He had never driven a Tesla so he was happy to pay the upcharge to have the experience. If you’ve ever rented a car at the airport, you typically are stopped at a gated exit where the car rental employee looks over the paperwork, checks your driver’s license and sends you on your way. One of the questions they will typically ask is, “Would you like the fuel option?” That allows you the convenience of paying for a tank of gas so you don’t have to worry about filling before returning the car. Continue reading