Contact Shep (314) 692-2200

Top Takeaways:


“Answer questions, eliminate confusion and become your customers’ trusted advisor.” “People do business with people they have relationships with. We have to be in the business of developing relationships.” “If you become a trusted advisor, you become a magnet for new opportunities, because the customer knows that you will take care of them at a very impressive level.”


Todd Hartley is the Founder and CEO of WireBuzz and a rock star of remote selling, video marketing and sales optimization. He creates effortless, on-demand buying experiences that improve clarity and eliminate confusion. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
  1. How can I use video as a tool in my business?
  2. Are customer service, sales, and marketing related?
  3. How can I create a better customer experience?
  4. In what ways can I eliminate my customers’ frustration?
  5. How can I prevent customer churn?

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