Posts tagged "work environment"
The coffee? Really? Okay, I get it. One little detail can give you a glimpse into a much bigger picture. The idea is that the coffee machine and the quality of the coffee is an indication of how the employees are treated. Continue reading
This past week I had the wonderful opportunity of working with PADI (Professional Association of Diving Instructors). They support their customers (members) who run dive centers and resorts around the world. I presented a customer service speech at their headquarters in Southern California. As I toured their offices I noticed several things. Their walls were painted blue, like the ocean. There were dozens and dozens of large pictures of their members SCUBA diving. They have a pool for their employees to learn and practice diving, or to just relax in during lunch or after work. A nice locker room allows their employees to work out and ride bikes during lunch, so they can shower and return to work clean and refreshed. Surprisingly, this is exactly what I expected to see when I visited their building. Continue reading