Shep Hyken\'s Customer Service Blog

Posts tagged "work environment"

Someone once said that if you want to know if the company is treating their employees well, try the coffee.

The coffee? Really? Okay, I get it. One little detail can give you a glimpse into a much bigger picture. The idea is that the coffee machine and the quality of the coffee is an indication of how the employees are treated. Continue reading

This past week I had the wonderful opportunity of working with PADI (Professional Association of Diving Instructors). They support their customers (members) who run dive centers and resorts around the world. I presented a customer service speech at their headquarters in Southern California. As I toured their offices I noticed several things. Their walls were painted blue, like the ocean. There were dozens and dozens of large pictures of their members SCUBA diving. They have a pool for their employees to learn and practice diving, or to just relax in during lunch or after work. A nice locker room allows their employees to work out and ride bikes during lunch, so they can shower and return to work clean and refreshed. Surprisingly, this is exactly what I expected to see when I visited their building. Continue reading