The Customer Focus™
The Customer Focus is a customer service training program for companies who want to create a stronger service culture that builds loyal relationships with their customers and a better environment for their employees.
Welcome to The Customer Focus, another Shepard Presentation. TCF was created to help develop a mindset dedicated to delivering outstanding service to both external and internal customers. TCF is a process that requires the commitment and dedication of every employee in a company (or division of a company). Concepts, strategies and exercises are facilitated by professional trainers who have been approved by Shep Hyken to present the TCF workshops. A by-product of this customer service training program is that it helps build employee loyalty and a better working environment.
The fundamental purpose of a business is to satisfy customer/client needs at a profit. Your company can only benefit from a strong customer service culture. Satisfied customers are converted to loyal customers. More sales come from existing customers. You customers become your advocates, creating excellent word of mouth advertising. And, much more. The bottom line is increased revenue.
Shep Hyken, created the The Customer Focus program. He has been working with companies in the area of customer service and loyalty since 1983. It has taken years to develop the content that goes into The Customer Focus programs. The concepts, strategies and exercises are facilitated by professional trainers that have been approved to present the programs. The Customer Focus is a process that will require the commitment and dedication of every employee in a company.
Click here to go to The Customer Focus™ website.