CX Articles & Podcast

Shep’s blog is the ultimate CX resource for leaders striving to keep up with the latest news in CX and customer service research. His podcast, Amazing Business Radio, features interviews with leading business professionals and other customer experience experts.

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Amazing Business Radio airs every week on iTunes, Spotify, and other platforms and channels. It features interviews with leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.

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CX Articles & Podcast

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Using Gifts To Cut Through Noise, Increase Revenue And Retain Your Customers with John Ruhlin

Secret Service & The Customer Service Revolution with John DiJulius

Leadership Principles That Drive a Customer-Focused Culture with Donn Sorensen

Wowing the Customer with Tariq Farid

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