How can you create a better online support experience for your customers?
Shep Hyken is joined by Jamie Edwards, Kayako’s co-founder and chief operating officer, all the way from London, to discuss the importance of live chat and how it can improve the customer service experience.
“You can’t get more personal than having a one-on-one conversation in real time with a customer service agent or support rep.” – Jamie Edwards
“It drives people completely insane when a chatbot gets things wrong – it’s the worst form of customer service.” – Jamie Edwards
“Customer service engineering needs to be the top priority.” – Jamie Edwards
Jamie Edwards is the co-founder and chief operating officer of Kayako, a service helping companies improve their customer service.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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