{"id":813,"date":"2022-09-28T06:36:54","date_gmt":"2022-09-28T06:36:54","guid":{"rendered":"https:\/\/hyken.com\/book\/the-cult-of-the-customer-workbook-copy\/"},"modified":"2023-02-17T20:56:08","modified_gmt":"2023-02-17T20:56:08","slug":"the-amazement-revolution","status":"publish","type":"book","link":"https:\/\/hyken.com\/book\/the-amazement-revolution\/","title":{"rendered":"The Amazement Revolution"},"content":{"rendered":"\n<div class=\"wp-block-cover banner extra-space-top block\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1343\" class=\"wp-block-cover__image-background wp-image-41043\" alt=\"\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/header-background@2x-scaled.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/header-background@2x-scaled.webp 2560w, https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/header-background@2x-300x157.webp 300w, https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/header-background@2x-1024x537.webp 1024w, https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/header-background@2x-768x403.webp 768w, https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/header-background@2x-1536x806.webp 1536w, https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/header-background@2x-2048x1074.webp 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n<div class=\"wp-bootstrap-blocks-row row justify-content-center\">\n\t\n\n<div class=\"col-12 col-xl-11\">\n\t\t\t\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n\n<div class=\"wp-block-group vertical-align-middle\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"display-3 wp-block-heading\">The Amazement Revolution<\/h2>\n\n\n\n<p><strong>Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience<\/strong>.<\/p>\n\n\n\n<div class=\"is-horizontal is-nowrap is-layout-flex wp-container-1 wp-block-buttons\">\n<div class=\"wp-block-button is-style-fill\"> <button on=\"tap:buy_on_813\" class=\"btn btn-yellow\">Buy Now<\/button><\/div>\n<\/div>\n\n\n   \n<\/div><\/div>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6\">\n\t\t\t<div class=\"h-100 d-flex flex-column justify-content-center\">\n\t\t\t\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"944\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670854065-1024x944.png\" alt=\"\" class=\"wp-image-41200\" srcset=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670854065-1024x944.png 1024w, https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670854065-300x277.png 300w, https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670854065-768x708.png 768w, https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670854065.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light medium-space\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n<div class=\"wp-bootstrap-blocks-row row justify-content-center\">\n\t\n\n<div class=\"col-12 col-xl-8\">\n\t\t\t\n\n<p><strong>Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience<\/strong><\/p>\n\n\n\n<p><strong><em>A New York Times and Wall Street Journal Bestseller<\/em><\/strong><\/p>\n\n\n\n<p><em>224 page hardcover book<\/em><\/p>\n\n\n\n<p><strong>WHAT IS THE AMAZEMENT REVOLUTION?<\/strong><\/p>\n\n\n\n<p>It is the culture that can drive any organization\u2014from one employee to tens of thousands\u2014to focus completely on delivering an amazing customer service experience.<\/p>\n\n\n\n<p>In this exceptional guide to the principle of amazement, bestselling author Shep Hyken uses fifty companies as role-model examples to teach seven powerful strategies that will kick-start the revolution in your organization.<\/p>\n\n\n\n<p>MORE ABOUT THE BOOK:<\/p>\n\n\n\n<p>Customer service isn\u2019t a department\u2014it\u2019s a philosophy that includes every person and aspect of the best and brightest companies<\/p>\n\n\n\n<p>In a tough, competitive, and price-sensitive economy, customer service is one of the essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:<\/p>\n\n\n\n<ul>\n<li>Membership: What if you treated the people you serve like members instead of customers?<\/li>\n\n\n\n<li>Serious FUN: What if your employees felt a sense of fulfillment and enjoyment that made them loyal to you and your customers?<\/li>\n\n\n\n<li>Partnership: What if your customers thought of you as a partner rather than just another vendor?<\/li>\n\n\n\n<li>Hiring: What if you could implement innovative hiring processes to support your customer-service mission?<\/li>\n\n\n\n<li>The After-Experience: What if you could create a memorable, positive experience after someone did business with you?<\/li>\n\n\n\n<li>Community: What if you could create a community of evangelists\u2014loyal customers who brag about you to their friends and associates?<\/li>\n\n\n\n<li>Walking the Walk: What if every person in your company didn\u2019t just deliver, but lived and breathed your vision for amazing customer service?<\/li>\n<\/ul>\n\n\n\n<p>Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately\u2014by any organization, large or small.<\/p>\n\n\n\n<p>Corporate and industry clients from all over the world have tapped into the simple and direct strategies of Shep Hyken. Now you can use his advice to build a successful, customer-focused organization and start your own Amazement Revolution!<\/p>\n\n\t<\/div>\n\n<\/div>\n\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-gray-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><div class=\"container block text-center testimonial-3-columns\">\r\n<div class=\"row justify-content-center\">\r\n<div class=\"col-lg-8 col-md-10 block-space-bottom\"><h2 class=\"display-3\">What People Are Saying<\/h2><\/div>\r\n<\/div>\r\n    <div class=\"row justify-content-center\">\r\n  \r\n            <div class=\"col-lg-4 col-md-6\">\r\n        <div class=\"text-block testimonial-item mb-5\">\r\n        <div class=\"img_wrap\" style=\"width: 39px;\">    <amp-img class=\"mb-5\" src=\"https:\/\/hyken.com\/wp-content\/themes\/onda\/images\/quotes.svg\" srcset=\"\" layout=\"responsive\" height=\"32\" width=\"39\" alt=\"\"><\/amp-img>\r\n    <\/div>    <div class=\"h3 mt-1 mb-5\">&#8220;Practical and hands-on, this book will push you to initiate the customer interactions you should have been doing all along.&#8221;<\/div>    <h5 class=\"mb-2\">Seth Godin<\/h5> \r\n    <p style=\"line-height: 1.2;\">Author, <i>Poke the Box<\/i><\/p>\r\n    <\/div><\/div>\r\n        <div class=\"col-lg-4 col-md-6\">\r\n        <div class=\"text-block testimonial-item mb-5\">\r\n        <div class=\"img_wrap\" style=\"width: 39px;\">    <amp-img class=\"mb-5\" src=\"https:\/\/hyken.com\/wp-content\/themes\/onda\/images\/quotes.svg\" srcset=\"\" layout=\"responsive\" height=\"32\" width=\"39\" alt=\"\"><\/amp-img>\r\n    <\/div>    <div class=\"h3 mt-1 mb-5\">&#8220;Whether a sole practitioner or a corporate giant ,if you desire to create Amazed customers you need to read this book!&#8221;<\/div>    <h5 class=\"mb-2\">Bary G. Knight<\/h5> \r\n    <p style=\"line-height: 1.2;\">President, NEXT Financial Group, Inc.<\/p>\r\n    <\/div><\/div>\r\n        <div class=\"col-lg-4 col-md-6\">\r\n        <div class=\"text-block testimonial-item mb-5\">\r\n        <div class=\"img_wrap\" style=\"width: 39px;\">    <amp-img class=\"mb-5\" src=\"https:\/\/hyken.com\/wp-content\/themes\/onda\/images\/quotes.svg\" srcset=\"\" layout=\"responsive\" height=\"32\" width=\"39\" alt=\"\"><\/amp-img>\r\n    <\/div>    <div class=\"h3 mt-1 mb-5\">&#8220;The true measure of Shep Hyken&#8217;s success as a communicator is simple. His books always exceeds the readers&#8217; expectations. <em>The Amazement Revolution<\/em> is no exception.&#8221;<\/div>    <h5 class=\"mb-2\">Kim Tucci <\/h5> \r\n    <p style=\"line-height: 1.2;\">Co-Founder, The Pasta House Company<\/p>\r\n    <\/div><\/div>\r\n\r\n<\/div><\/div> <script>\r\n    jQuery(document).ready(function(){\r\n        jQuery('.featured_testimonials_default').slick({\"slidesToShow\": 1, \"arrows\": false, \"dots\": true,\r\n            autoplay: true,\r\n  autoplaySpeed: 5000,\r\n            responsive: [\r\n    {\r\n      breakpoint: 1024,\r\n      settings: {\r\n        adaptiveHeight:true\r\n      }\r\n    }]\r\n           \r\n        });\r\n    })\r\n<\/script>\r\n<\/div><\/div>\n","protected":false},"featured_media":41203,"parent":0,"menu_order":3,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Amazement Revolution - Shep Hyken | Customer Service Expert<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/book\/the-amazement-revolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Amazement Revolution\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyken.com\/book\/the-amazement-revolution\/\" \/>\n<meta property=\"og:site_name\" content=\"Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-17T20:56:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/09\/the-amazement-revolution-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"200\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hyken.com\/book\/the-amazement-revolution\/\",\"url\":\"https:\/\/hyken.com\/book\/the-amazement-revolution\/\",\"name\":\"The Amazement Revolution - Shep Hyken | Customer Service Expert\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/hyken.com\/book\/the-amazement-revolution\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/book\/the-amazement-revolution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/09\/the-amazement-revolution-image.jpg\",\"datePublished\":\"2022-09-28T06:36:54+00:00\",\"dateModified\":\"2023-02-17T20:56:08+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hyken.com\/book\/the-amazement-revolution\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/hyken.com\/book\/the-amazement-revolution\/#primaryimage\",\"url\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/09\/the-amazement-revolution-image.jpg\",\"contentUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/09\/the-amazement-revolution-image.jpg\",\"width\":200,\"height\":200},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/hyken.com\/#website\",\"url\":\"https:\/\/hyken.com\/\",\"name\":\"Shep Hyken | Customer Service Expert\",\"description\":\"Award-winning Customer Service &amp; 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