{"id":135,"date":"2022-09-10T14:56:01","date_gmt":"2022-09-10T14:56:01","guid":{"rendered":"https:\/\/hyken.com\/index.php\/home-page-copy\/"},"modified":"2023-10-04T20:40:57","modified_gmt":"2023-10-04T20:40:57","slug":"speaking","status":"publish","type":"page","link":"https:\/\/hyken.com\/speaking\/","title":{"rendered":"Customer Service Keynote Speaker"},"content":{"rendered":"\n
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Great Customer Service & CX Today is Driving Bottom Line Growth Tomorrow <\/h1>\n\n\n\n

Shep Hyken has been a global leader in the customer service and CX movement for over two decades. He delivers customized customer service and customer experience keynote speeches about what’s working today and tomorrow. <\/p>\n\n\n\r\n\r\n\u25b6 Watch Shep's Speaking Reel<\/a>\r\n\n\n\t<\/div>\n\n<\/div>\n\n\n

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Customer Service Isn\u2019t a Department. It\u2019s a Philosophy, and It\u2019s Everybody\u2019s Job.<\/h4>\n\n\n\n

Shep Hyken is a celebrated international keynote speaker who works with companies and organizations <\/a>that want to build loyal relationships with their customers and employees. <\/p>\n\n\n\n

Shep is famous for his high-energy presentations, which combine the most up-to-date research and information on customer service and customer experience with entertainment to deliver memorable programs for his audiences. <\/p>\n\n\n\n

Shep\u2019s most requested programs focus on customer service, customer loyalty, internal service, customer relations, and the customer experience. <\/strong><\/p>\n\n\n\n

All of Shep\u2019s speeches are completely customized. He works with you to understand your audience, your theme, and your goals for your event.<\/p>\n\n\t<\/div>\n\n\n\n

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Keynote Presentation Topics<\/h1>\n\n\n\n

Below are just a few examples of Shep’s keynote presentation topics. The titles are just suggestions. Shep will work with you to create the perfect title for his speech to match the content and theme of your meeting.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n<\/div>\n<\/div><\/div>\n\n\n\n

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How to Create an Amazing Customer Experience <\/h3>\n\n\n\n

Our customers are smarter than ever before. They no longer compare us to a direct competitor, but instead to the best customer experience they have ever had from anyone in any company. <\/p>\n\n\n\n

The customer service and CX bar have been raised. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors. <\/p>\n\n\n\n

In this fast-paced and informative presentation, Shep shares strategies and tactics that the best organizations use to differentiate themselves from their competitors and create fierce customer loyalty. <\/p>\n\n\n\n

He will pull the best content from his books and articles most appropriate for your audience. This could include simple, common-sense strategies to create a customer-focused culture and more! <\/p>\n\n\n\n

The audience will walk away with ideas they can put to use almost immediately.<\/p>\n\n\n\n

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The Convenience Revolution<\/h3>\n\n\n\n

How easy are you to do business with? <\/p>\n\n\n\n

Whether you know it or not, your customers compare you to the easiest companies to do business with, such as Amazon, Apple, and others. They set the benchmark when it comes to an easy and friction-free experience.<\/p>\n\n\n\n

A convenient customer experience could be what differentiates you from your competition. When all else is equal (your products and service), the company that offers an easier\u2014as in more convenient\u2014experience will win. <\/p>\n\n\n\n

Shep reveals the six Convenience Principles that will give you a competitive edge. It\u2019s time to join the revolution\u2014the Convenience Revolution!<\/p>\n\n\n\n


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Creating An Amazing Customer Experience in Scary Times<\/strong><\/h3>\n\n\n\n

We\u2019ve experienced (or are currently experiencing) scary times, such as a rocky economy, employment issues, supply chain issues, and even a worldwide pandemic. <\/p>\n\n\n\n

Amid tough times and\/or a crisis, we must stay focused on taking care of our customers and employees. <\/p>\n\n\n\n

Shep shares ideas and tactics to help maintain and improve customer service and CX during tough times and beyond.<\/p>\n\n\n\n

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Be Amazing or Go Home<\/h3>\n\n\n\n

Business is about relationships\u2026 relationships with both customers and colleagues. <\/p>\n\n\n\n

People want to do business and work with companies and people who are amazing\u2026 people who consistently meet and even exceed expectations. <\/p>\n\n\n\n

It\u2019s not as hard as you might think. Many people see the word amazement as a WOW experience that goes over the top. <\/p>\n\n\n\n

On the contrary, being amazing is within everyone\u2019s grasp. <\/p>\n\n\n\n

In this fast-paced, entertaining and informative presentation, Shep shares specific tactics and tools to help the audience, as individuals, build stronger relationships that create confidence and deliver an amazing experience to their customers and colleagues. <\/p>\n\n\n\n

Being amazing is about being consistent and predictable. It\u2019s a mindset and a choice. And the choice is simple\u2026 Be Amazing or Go Home!<\/p>\n\n\n\n

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Additional Topics<\/h2>\n\n\n\n

Every keynote can be customized your specific meeting theme and objectives.<\/p>\n\n\n\n

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Creating a Customer Service Culture<\/h4>\n<\/div><\/div>\n<\/div>\n\n\n\n
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Internal Customer Service<\/h4>\n<\/div><\/div>\n<\/div>\n\n\n\n
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Customer Service | CX<\/h4>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Moments of Magic<\/h4>\n<\/div><\/div>\n<\/div>\n\n\n\n
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Cult of the Customer<\/h4>\n<\/div><\/div>\n<\/div>\n\n\n\n
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Technology and AI in Customer Service and CX <\/h4>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Dedication to Excellence<\/h3>
Your professionalism and dedication to excellence<\/strong> is what make this conference such a successful event.<\/div>\r\n
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Resonated<\/h3>
Your message resonated with each person today<\/span><\/div>\r\n
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Nuggets of Wisdom<\/h3>
Your nuggets of wisdom encourage us all<\/strong> to find ways, both simple, small and large, to <\/span>improve.<\/span><\/div>\r\n
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High Expectations<\/h3>
I had high expectations, and you exceeded them all.<\/div>\r\n
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One of The Best Speakers<\/h3>
Our agents are saying <\/span>you are <\/b>one of the best speakers we have had!<\/b> Your energy and enthusiasm made for an incredibly successful speech<\/b>.<\/span><\/div>\r\n
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A Pleasure<\/h3>
A pleasure to work with you! Excellent show, delivery and amazing content.<\/strong><\/div>\r\n
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ALL Positive Feedback<\/h3>
I have gotten ALL positive feedback.<\/span>\u00a0<\/span> Everyone loved Shep\u2019s presentation<\/strong> <\/span>and said it was AMAZING!<\/span>\u00a0<\/span><\/div>\r\n
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