{"id":2,"date":"2022-09-09T12:03:51","date_gmt":"2022-09-09T12:03:51","guid":{"rendered":"https:\/\/hyken.com\/?page_id=2"},"modified":"2023-10-04T20:38:10","modified_gmt":"2023-10-04T20:38:10","slug":"home-page","status":"publish","type":"page","link":"https:\/\/hyken.com\/","title":{"rendered":"Customer Service Keynote Speaker"},"content":{"rendered":"\n
<\/span>\"Shep
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Customer Experience is Driving the Growth of Tomorrow<\/h1>\n\n\n\n

Award-Winning Keynote Speaker | NYT<\/em> and WSJ<\/em> Bestselling Author |
World-renowned expert in<\/span> Customer Service & Customer Experience<\/h5>\n\n\n\n
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Shep Hyken helps companies and organizations create an amazing customer-focused culture. See how a few small shifts can lead to dramatic improvements in customer service, sales and employee satisfaction.<\/p>\n\n\n\r\n\r\n\u25b6 Watch Shep's Speaking Reel<\/a>\r\n\n<\/div><\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n

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Create an Amazing Customer Experience<\/h2>\n\n\n\n

In a world where budgets are shrinking while KPIs remain the same, teams must work together to survive and thrive. This often seems easier said than done. With engagement at record lows and more competition than ever, it can seem impossible to get ahead. But overcoming these challenges doesn\u2019t require a big capital expenditure or a new advertising campaign. The secret lies in building a culture focused on creating an amazing customer experience every day for every customer. Customer service is not just a department. Customer experience (CX) is not just a strategy. They are philosophies that must be embedded into your organization\u2019s culture. It\u2019s everyone\u2019s job, and when done right, it\u2019s your competitive differentiator. It\u2019s what makes your customers say, \u201cI\u2019ll be back!\u201d<\/p>\n\n\n\n

Meet Shep Hyken<\/strong>, the CAO (Chief Amazement Officer) of Shepard Presentations and one of the world\u2019s leading authorities on customer service and customer experience (CX). As a keynote speaker, he has been inducted into the National Speakers Association Hall-of-Fame for lifetime achievement in the speaking industry. His speeches are content-rich, motivational, and even entertaining.<\/p>\n\n\n\n

Shep’s New York Times<\/em> and Wall Street Journal<\/em> bestselling customer service and CX books have shown leaders what works and what doesn\u2019t. Now he\u2019s transforming teams to a culture of CX that is proving to be the competitive advantage at the greatest organizations around the world.<\/p>\n\n\n\n

If you are looking for a customer service or customer experience keynote speaker, Shep is your top choice.<\/p>\n\n\n\n

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Let\u2019s Talk About Your Event<\/a><\/div>\n<\/div>\n\n\t<\/div>\n\n\n\n
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WSJ & NYT Best-selling Author of<\/h5>\n\n\n\n

8 Books<\/h2>\n<\/div><\/div>\n\n\t<\/div>\n\n\n\n
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Worked with over<\/h5>\n\n\n\n

1200+ Clients<\/h2>\n<\/div><\/div>\n\n\t<\/div>\n\n\n\n
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Authored over<\/h5>\n\n\n\n

3,000+ Articles<\/h2>\n<\/div><\/div>\n\n\t<\/div>\n\n<\/div>\n\n<\/div>\n<\/div><\/div>\n\n\n\n
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Shep is at the Forefront of Customer Service & CX Research<\/h4>\n\n\n\n

Here are some quick insights from Shep’s annual CX research report.
Sponsored by Five9<\/p>\n<\/div><\/div>\n\n\t<\/div>\n\n\n\n

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78% Will Go Out of Their Way<\/h4>\n<\/div><\/div>\n\n\n\n

78% of customers would go out of their way to go to a company that has better customer service.<\/p>\n<\/div><\/div>\n\n\n\n

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74% Would Switch For Experience.<\/h4>\n<\/div><\/div>\n\n\n\n

74% of customers would switch to a competing brand or company if they found out they provided a better customer experience.<\/p>\n<\/div><\/div>\n\n\n\n

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58% Say Service Beats Price.<\/h4>\n<\/div><\/div>\n\n\n\n

58% of customers believe great customer service is more important than price.<\/p>\n<\/div><\/div>\n\n\n\n

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83% Say Experience Builds Trust.<\/h4>\n<\/div><\/div>\n\n\n\n

83% of customers trust a company or brand more if they provide an excellent customer service experience.<\/p>\n<\/div><\/div>\n\n\n\n

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Download Achieving Customer Amazement Study<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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The Best<\/h3>
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The best keynote they had ever seen.<\/div>\r\n<\/div>\r\n<\/div><\/div>\r\n
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IBM<\/p> <\/div>\r\n<\/div>\r\n

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Resonated<\/h3>
Your message resonated with each person today<\/span><\/div>\r\n
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High Expectations<\/h3>
I had high expectations, and you exceeded them all.<\/div>\r\n
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Abbott Point of Care<\/p> <\/div>\r\n<\/div>\r\n

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Professionalism<\/h3>
From start to finish, you offered nothing but \u2018Lexus-like\u2019 professionalism…<\/div>\r\n
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Nuggets of Wisdom<\/h3>
Your nuggets of wisdom encourage us all<\/strong> to find ways, both simple, small and large, to <\/span>improve.<\/span><\/div>\r\n
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Positive Feedback<\/h3>
I have never had such favorable, positive feedback from our customers.<\/div>\r\n
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Anheuser-Busch<\/p> <\/div>\r\n<\/div>\r\n

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A Great Success<\/h3>
The program was a great success.<\/div>\r\n
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