{"id":30976,"date":"2014-01-22T00:00:00","date_gmt":"2014-01-22T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/five-ways-to-lose-your-customers\/"},"modified":"2023-08-09T04:01:48","modified_gmt":"2023-08-09T04:01:48","slug":"five-ways-lose-customers","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-experience\/five-ways-lose-customers\/","title":{"rendered":"Five Ways to Lose Your Customers"},"content":{"rendered":"<h2><a href=\"https:\/\/www.hyken.com\/customer-experience-2\/five-ways-lose-customers\/#more-4614\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" id=\"image-preview-4617\" class=\"alignleft\" src=\"http:\/\/www.hyken.com\/wp-content\/uploads\/Lost-Customer-Low-Res.jpg\" alt=\"5-Ways-Lose-Customer\" width=\"288\" height=\"288\" \/><\/a>Bad Customer Service<\/h2>\r\nWant to lose your customer?\u00a0 Deliver a bad customer service experience.\u00a0 And it doesn\u2019t really have to be that bad.\u00a0 Sure, if it\u2019s flat out abysmally terrible customer service, you\u2019ll most likely lose the customer, but sometimes it\u2019s much less obvious.\u00a0 It can be an attitude of indifference.\u00a0 So, let\u2019s get specific.\r\n<h3>Five ways that guarantee your customers will question whether or not they made a good decision to do business with you.<\/h3>\r\n<ol>\r\n \t<li><b>Don\u2019t acknowledge the customer<\/b>.\u00a0 Ever walk into a store and see employees standing around?\u00a0 They are paying attention to everyone except for you, the customer.\u00a0 I remember checking into a hotel years ago.\u00a0 I walked up to the front desk with a heavy suitcase in tow, and the clerk was typing away on his computer.\u00a0 After about 30 seconds, which by the way, seemed like much longer, the clerk looked up at me and said, \u201cI\u2019ll be right with you.\u201d\u00a0 About a minute or so later, he looked up at me and asked, \u201cAre you here to check in?\u201d\u00a0 I was nice, but I wanted to say, \u201cWhat do you think?\u201d<\/li>\r\n \t<li><b>Don\u2019t care about the customer.<\/b>\u00a0 There\u2019s an expression that is attributed to John Maxwell that says, \u201cPeople don\u2019t care how much you know until they know how much you care.\u201d If there is one important part of customer service, it is that you care \u2013 and the customer knows it.\u00a0 Apathy kills the relationship and true caring and concern for the customer trumps all.<\/li>\r\n \t<li><b>Don\u2019t listen to the customer.<\/b>\u00a0 Customers want to be heard and, equally as important, understood.\u00a0 It\u2019s one thing to make an error on an invoice.\u00a0 It may irritate the customer a bit to have to call and spend time getting it resolved.\u00a0 But if you have a problem that is due to a breakdown in communication, well that is the worst Moment of Misery you can have with your customer.\u00a0 The customer will say, \u201cI don\u2019t like doing business with them.\u00a0 They just don\u2019t listen and understand me.\u201d<b>\r\n<\/b><\/li>\r\n \t<li><b>Don\u2019t respond to the customer. <\/b>\u00a0It is so frustrating to leave a message on the phone, send an email or a Tweet, and get no response.\u00a0 A <a href=\"https:\/\/www.hyken.com\/customer-confidence\/restaurant-manager-sets-bad-customer-service-example\/\" target=\"_blank\" rel=\"noopener noreferrer\">bad customer service<\/a> situation gets worse when the company doesn\u2019t respond to the complaint or problem.<\/li>\r\n \t<li><b>Don\u2019t appreciate the customer.<\/b>\u00a0 A fundamental need of most, if not all people is to feel appreciated.\u00a0 Customers want to be appreciated for spending their hard-earned money at your place of business.\u00a0\u00a0 So say, \u201cThank you!\u201d\u00a0 Send a thank you note or an email.\u00a0 Let your customers know you appreciate them.<\/li>\r\n<\/ol>\r\nSo, now I\u2019ve given you five.\u00a0 How about sharing what you would add to this list?\r\n\r\n<em><a href=\"https:\/\/hyken.com\/\" target=\"_blank\" rel=\"noopener\">Shep Hyken<\/a>\u00a0is a customer service\/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep\u2019s\u00a0<a href=\"https:\/\/hyken.com\/speaking\/\" target=\"_blank\" rel=\"noopener\">customer service and customer experience keynote speeches<\/a>\u00a0and his\u00a0<a href=\"https:\/\/hyken.com\/training\/\" target=\"_blank\" rel=\"noopener\">customer service training workshops<\/a>\u00a0at\u00a0<a href=\"https:\/\/www.hyken.com\/\" target=\"_blank\" rel=\"noopener\">www.Hyken.com<\/a>. Connect with Shep on\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/shephyken\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>.<\/em>\r\n<em>(Copyright \u00a9MMXIV, Shep Hyken)<\/em>","protected":false},"excerpt":{"rendered":"<p>Bad Customer Service Want to lose your customer?\u00a0 Deliver a bad customer service experience.\u00a0 And it doesn\u2019t really have to be that bad.\u00a0 Sure, if it\u2019s flat out abysmally terrible customer service, you\u2019ll most likely lose the customer, but sometimes it\u2019s much less obvious.\u00a0 It can be an attitude of indifference.\u00a0 So, let\u2019s get specific. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6791],"tags":[4691,2267,2298],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Five Ways to Lose Your Customers | Shep Hyken CX Expert<\/title>\n<meta name=\"description\" content=\"Want to lose customers? Deliver a bad customer service experience. And it doesn\u2019t really have to be that bad.|\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/customer-experience\/five-ways-lose-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five Ways to Lose Your Customers | Shep Hyken CX Expert\" \/>\n<meta property=\"og:description\" content=\"Want to lose customers? Deliver a bad customer service experience. 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