{"id":30987,"date":"2014-02-19T00:00:00","date_gmt":"2014-02-19T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/customer-service-olympics-reach-for-gold-to-reap-the-rewards\/"},"modified":"2024-01-22T10:40:06","modified_gmt":"2024-01-22T10:40:06","slug":"customer-service-olympics-reach-gold-reap-rewards","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-service-strategies\/customer-service-olympics-reach-gold-reap-rewards\/","title":{"rendered":"Customer Service Olympics: Reach for Gold to Reap the Rewards"},"content":{"rendered":"<h2><a href=\"https:\/\/www.hyken.com\/customer-loyalty\/customer-service-olympics-reach-gold-reap-rewards\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-4726 size-full\" title=\"customer service tips shep hyken customer service expert\" src=\"http:\/\/www.hyken.com\/wp-content\/uploads\/Business-Olympics-Low-Res.jpg\" alt=\"Business Olympics - Low Res\" width=\"360\" height=\"432\" \/><\/a>Four Customer Service Tips<\/h2>\r\n\u201cPerfectly executed!\u201d\u00a0 \u201cNailed it!\u201d\u00a0 \u201cFlawless!\u201d\r\n\r\nThese are the words we hear the television commentators use to describe the athletes competing in various Olympic sports.\u00a0\u00a0 Aren\u2019t these the same words that we would love our customers to use to describe the customer service and experience that we deliver?\u00a0 I think so!\r\n\r\nIn business, the Olympics don\u2019t come every two years.\u00a0 They come every day.\u00a0 The Business Olympics are just as competitive, if not even more so.\u00a0 Companies win when they execute and fail when they don\u2019t.\u00a0 Each department, and even each member of that department, has their role in playing to the success of their company.\u00a0 And the \u201csport\u201d we\u2019re going to focus on today is customer service.\r\n<h3>Five ways that will help you earn the gold medal in customer service:<\/h3>\r\n<b>Coaching: <\/b>Customer service starts with good leadership, setting the tone and example for others to follow.\u00a0 A good coach is necessary to help his or her team with clarity of purpose.\r\n\r\n<b>Preparation: <\/b>An athlete prepares.\u00a0 So do the best people in business.\u00a0 Companies train their employees in technical and soft skills that help them nail a gold medal performance.\u00a0 They practice those skills in role plays.\r\n\r\n<b>Visualization:<\/b> An athlete, through training, practice and experience, can actually visualize the outcome \u2013 or at least what they want the outcome to be.\u00a0 Companies can visualize their customers\u2019 needs.\u00a0 Based on the customer\u2019s recent buying patterns \u2013 what they buy and how often they buy \u2013 you can deliver a more customized experience.\u00a0 You can anticipate your customer\u2019s needs.\u00a0 How good do your customers feel when you recognize them and remember what they bought the last time?\r\n\r\n<b>Competitive:<\/b> The best companies know how to compete, using customer service as one of their advantages not just to get but keep the customer.\u00a0 It\u2019s part of the value proposition that separates them from others in their industry.\r\n\r\n<b>Focus:<\/b> An athlete has intense focus and concentration.\u00a0 The best companies know what their good at and know how to deliver it to their customer.\u00a0 They don\u2019t lose that <a href=\"https:\/\/www.hyken.com\/customer-experience-2\/be-customer-focused\/\" target=\"_blank\" rel=\"noopener\">focus<\/a> and derail with distractions.\u00a0 The best people in those companies focus on their customers and give them the undivided attention they deserve, making them feel important and respected.\r\n\r\nWhen Olympic athletes turn in a <i>Gold Medal <\/i>performance, they get the recognition for their<a href=\"https:\/\/www.hyken.com\/customer-service-3\/employee-engagement-leads-to-working-harder-and-caring-more\/\" target=\"_blank\" rel=\"noopener\"> hard work<\/a> and countless years of practice, the love and respect by their peers and fans and the satisfaction of knowing they are at the top of their sport.\r\n\r\nWhen we deliver <i>Gold Medal <\/i>level customer service, we reap the benefits of repeat business, raving customer endorsements and customer loyalty.\u00a0 And, like the athletes, we are fulfilled and reap the rewards of knowing that we are playing at the top of our game.\r\n\r\n<em><a href=\"https:\/\/hyken.com\/\" target=\"_blank\" rel=\"noopener\">Shep Hyken<\/a>\u00a0is a customer service\/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep\u2019s\u00a0<a href=\"https:\/\/hyken.com\/speaking\/\" target=\"_blank\" rel=\"noopener\">customer service and customer experience keynote speeches<\/a>\u00a0and his\u00a0<a href=\"https:\/\/hyken.com\/training\/\" target=\"_blank\" rel=\"noopener\">customer service training workshops<\/a>\u00a0at\u00a0<a href=\"https:\/\/www.hyken.com\/\" target=\"_blank\" rel=\"noopener\">www.Hyken.com<\/a>. Connect with Shep on\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/shephyken\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>.<\/em>\r\n<em>(Copyright \u00a9MMXIV, Shep Hyken)<\/em>","protected":false},"excerpt":{"rendered":"<p>Four Customer Service Tips \u201cPerfectly executed!\u201d\u00a0 \u201cNailed it!\u201d\u00a0 \u201cFlawless!\u201d These are the words we hear the television commentators use to describe the athletes competing in various Olympic sports.\u00a0\u00a0 Aren\u2019t these the same words that we would love our customers to use to describe the customer service and experience that we deliver?\u00a0 I think so! In [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6800],"tags":[5039,2266,4576],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Olympics: Reach for Gold to Reap the Rewards<\/title>\n<meta name=\"description\" content=\"When delivering Gold Medal level customer service, we reap the benefits of repeat business and customer loyalty.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/customer-service-strategies\/customer-service-olympics-reach-gold-reap-rewards\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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