{"id":31015,"date":"2014-05-07T00:00:00","date_gmt":"2014-05-07T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/do-you-know-like-and-trust-your-customers\/"},"modified":"2023-08-09T04:22:54","modified_gmt":"2023-08-09T04:22:54","slug":"know-like-trust-customers","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-experience\/know-like-trust-customers\/","title":{"rendered":"Do You Know, Like and Trust Your Customers?"},"content":{"rendered":"

\"low<\/a>Customer Loyalty<\/h2>\r\nThe old saying goes something like this:\r\n\r\nCustomers want to do business with people they know, like and trust.\r\n\r\nBusiness is all about relationships.\u00a0 At a minimum, the customer expects at least hopes, to do business with an organization they can count on.\u00a0 They pay good money for the goods and services we provide.\u00a0 Don\u2019t we want our happy and even loyal customers to have the feeling that they \u201cknow, like and trust\u201d us?\r\n\r\nHowever, maybe we should consider looking at this from the opposite direction.\u00a0 Do you<\/i> know, like and trust your <\/i>customers?\u00a0 As just mentioned, you want them to know, like and trust you, so aren’t they entitled to the same?\u00a0 You want them to be loyal to you, so do you act and behave in a way that the customer can feel a sense of loyalty from you?\r\n