![\"airline](\"https:\/\/hyken.com\/wp-content\/uploads\/Policies-What-Can-You-Do-.jpg\" "\\"customer")
<\/a>Last week was a bad week for the airlines. The <\/a>Last week was a bad week for the airlines. The United Airlines customer service debacle<\/a> hurt all airlines, not just the United brand. It\u2019s not uncommon for flights to be overbooked, delayed and canceled. Airline passengers get angry and airline personnel get angry. \u201cTravel hassle\u201d can be very stressful for everybody.\r\n\r\nI love it when I take a flight that is on time. And, I love it even more when the flight attendants on those flights understand that after their number one priority, which is safety, their second job is to be brand ambassadors for the airline they represent. That goes for all other airline personnel. By the way, that\u2019s a pretty good way to operate any type of business.\r\n\r\nSo, with all the negative press surrounding United Airlines, I thought that sharing some good news about another airline might be a breath of fresh air. This great story starts with some bad news that was out of the airline\u2019s control. It was recently announced that airlines flying from certain countries would have to collect from passengers any electronics larger than a cell phone. That means business people can\u2019t bring their laptops on board. Families can\u2019t bring iPads or other tablet PC\u2019s that might have movies and games to keep their children occupied on these long international flights.\r\n\r\nLet me emphasize that this is not the airline’s fault. This ban on electronics is a United States of America policy. I\u2019m not going to go into the ways this could negatively impact airline financials, but that\u2019s a big concern. What can an airline do?\r\n\r\nWell, Qatar Airlines, which operates out of Doha, Qatar, one of the countries that is part of the electronics ban, is trying to make some lemonade out of lemons. While not a total fix, they have a way to ease some of the pain. They are providing \u201cloaner laptops\u201d to all business and first-class passengers. In addition, all passengers get at least one hour of free WIFI. And, for just $5.00, passengers can have WiFi for the entire flight.\r\n\r\nSo, here is the lesson: Every company must stay within the law. Some industries are heavily regulated and must adhere to compliance and tough rules that they have no control over, and many of these rules or laws are not customer friendly.\r\n\r\nSo, when faced with a government-imposed regulation, or even a tough company policy<\/a>, what can you do, like Qatar Airlines has done, to comply, but still make it easier on your customers?\r\n\r\nBrainstorm the question with your employees. Consider all answers, from the ridiculous to the realistic. Somewhere in between you\u2019ll find your version of the \u201cloaner laptops.\u201d\r\nSave<\/span><\/p>\r\n Save<\/span><\/p>\r\n Save<\/span><\/p>\r\n