{"id":31679,"date":"2018-02-20T00:00:00","date_gmt":"2018-02-20T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/amazing-business-radio-tom-karinshak\/"},"modified":"2023-07-20T00:03:13","modified_gmt":"2023-07-20T00:03:13","slug":"amazing-business-radio-tom-karinshak","status":"publish","type":"post","link":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-tom-karinshak\/","title":{"rendered":"Great Customer Experiences Start with Great Employee Experiences: Valuable Lessons From Comcast with Tom Karinshak"},"content":{"rendered":"<h3><strong>Top Takeaways:<\/strong><\/h3>\r\n<ul>\r\n \t<li>Your customers know what good customer service is. They aren\u2019t usually comparing your service to a direct competitor. They are comparing it to any company that gives them good service, no matter what the company is selling.<\/li>\r\n \t<li>Look around and take notes from companies that are giving great service. You are a customer as well. When you have a great experience, implement those strategies into your own business.<\/li>\r\n \t<li>Meet your customers where they want to be met. This could be social media, chat, phone calls, email, etc. In whatever way your customers want to reach you, make sure you are there.<\/li>\r\n \t<li>It\u2019s so important to get things right the first time around so that there doesn\u2019t have to be a second time.<\/li>\r\n \t<li>Employees must be armed with the proper tools, technology, and training so that they are able to give great customer experiences.<\/li>\r\n \t<li>Consistency amongst employees is so critical. When customers ask questions, there should be consistent answers, no matter who they talk to.<\/li>\r\n \t<li>Ask your customers for feedback on how you can be better. But also ask your employees for feedback on how the company can be a better place to work.<\/li>\r\n<\/ul>\r\n<h3><strong>About: <\/strong><\/h3>\r\nTom Karinshak serves as Executive Vice President of Customer Service for Comcast Cable. Tom oversees call center operations including phone, chat and social media agents, in addition to other key touch points and service channels with customers.\r\n\r\n<em><a href=\"https:\/\/www.hyken.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Shep Hyken<\/a>\u00a0is a\u00a0<a href=\"https:\/\/www.hyken.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer service and experience expert<\/a>, \u201cNew York Times\u201d best-selling author,\u00a0<a href=\"https:\/\/hyken.com\/meet-shep\/\" target=\"_blank\" rel=\"noopener noreferrer\">award-winning keynote speaker<\/a>, and your host of Amazing Business Radio.<\/em>\r\n\r\n\u201cTraining does not stop at new hire training. The learning journey continues throughout your entire career.\u201d \u00a0<strong>&#8211; Tom Karinshak<\/strong>\r\n\r\n&nbsp;\r\n\r\n<strong>This episode of\u00a0<em>Amazing Business Radio with Shep Hyken<\/em>\u00a0answers the following questions \u2026 and more:<\/strong>\r\n<ol>\r\n \t<li><strong>How can we improve customer service training? <\/strong><\/li>\r\n \t<li><strong>What tools do employees need to offer great customer service? <\/strong><\/li>\r\n \t<li><strong>How can I be more accessible for my customers? <\/strong><\/li>\r\n \t<li><strong>How do I create better customer experiences?<\/strong><\/li>\r\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>Top Takeaways: Your customers know what good customer service is. They aren\u2019t usually comparing your service to a direct competitor. They are comparing it to any company that gives them good service, no matter what the company is selling. Look around and take notes from companies that are giving great service. You are a customer [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":38386,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6806],"tags":[4782,4928,5670],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Great Customer Experiences Start with Great Employee Experiences: Valuable Lessons From Comcast with Tom Karinshak - Shep Hyken | Customer Service Expert<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-tom-karinshak\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Great Customer Experiences Start with Great Employee Experiences: Valuable Lessons From Comcast with Tom Karinshak - Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"og:description\" content=\"Top Takeaways: Your customers know what good customer service is. 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