{"id":31814,"date":"2018-10-17T00:00:00","date_gmt":"2018-10-17T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/three-lessons-from-apple-on-how-to-amaze-your-customers\/"},"modified":"2023-11-13T20:45:13","modified_gmt":"2023-11-13T20:45:13","slug":"three-lessons-apple-how-amaze-customers","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-experience\/three-lessons-apple-how-amaze-customers\/","title":{"rendered":"Three Lessons from Apple on How to Amaze Your Customers"},"content":{"rendered":"\"\"<\/a>There is a lot we can learn from great companies, big and small. Many books have been written about companies like Disney, Nordstrom, Ritz-Carlton and Apple. And, once we learn how they do it, the key is making it work for our companies. It’s not about just learning, but also about executing what we learned.\r\n\r\nThe reason I bring this up is that I was reading an article about the top global brands. Interbrand just released their Interbrand Best Global Brands list, and it won\u2019t surprise you to find out which companies are at the top of the list. The winner this year, and for the sixth year in a row, was Apple, who nudged out Google at the number two position, which has owned that position for the past six years. Coming in third was Amazon. Think about how big these brands are and how they have woven their way into our culture.\r\n\r\nSo, how do these brands make the list? They are evaluated in ten areas, called \u201cbrand strengths.\u201d Apple was a stand-out in three areas, which are engagement, differentiation and consistency. These three areas are what drives the experience at Apple. This is why their customers are in love with the company. And, there\u2019s no reason why any company can\u2019t do some of the same.\r\n