{"id":31882,"date":"2019-02-13T00:00:00","date_gmt":"2019-02-13T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/five-ways-to-say-thank-you-to-your-customers\/"},"modified":"2024-01-18T20:41:55","modified_gmt":"2024-01-18T20:41:55","slug":"five-ways-to-say-thank-you-to-your-customers","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/","title":{"rendered":"Five Ways to Say Thank You to Your Customers"},"content":{"rendered":"<a href=\"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"customer love\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Gifts-Versus-Thank-You-Note.jpg\" alt=\"\" width=\"360\" height=\"432\" \/><\/a>Valentine\u2019s Day is tomorrow. This is the day where we send our spouses, partners, and loved ones a gift. Often it is out of obligation. I have plenty of friends who tell me if they don\u2019t get their spouse some flowers and a card, they will pay for it. So we feel obligated to express our love and appreciation to those close to us. I\u2019ve written several articles about this before, and my favorite one is called <em><a href=\"https:\/\/hyken.com\/customer-care\/valentine-obligation\/\" target=\"_blank\" rel=\"noopener noreferrer\">The Valentine Obligation<\/a><\/em>. You don\u2019t have to send your customer flowers, but how about an expression of appreciation? It can be something as simple as a thank you note or as elaborate as a customer appreciation event. And you don\u2019t have to send it on Valentine\u2019s Day. Any day is a good day to show some customer love. With that in mind, here are five ways to say <em>thank you <\/em>to your customers.<!--more-->\r\n<ol>\r\n \t<li><strong>A thank you note:<\/strong> Call me old fashioned, but the traditional <a href=\"https:\/\/youtu.be\/WGmJP87Khec\" target=\"_blank\" rel=\"noopener noreferrer\">hand-written thank you note<\/a> still has power. Of course, you can consider an email or text message. But which one do you think has the most impact? For those of you who think this is a rhetorical question, here\u2019s the answer: the old-fashioned hand-written note.<\/li>\r\n \t<li><strong>A thank you video:<\/strong> If you send a short, personalized video \u2013 even something as simple as from your mobile phone \u2013 you\u2019ll make the point. I actually think this is almost as strong a hand-written note. The key is that it must be personalized.<\/li>\r\n \t<li><strong>A charitable contribution:<\/strong> This a great gesture of appreciation, and if the charity you contribute to is one that your customer contributes to, then you\u2019ve hit a personal note that will be remembered and appreciated.<\/li>\r\n \t<li><strong>Send a thoughtful gift:<\/strong> By a thoughtful gift, I mean one that is very personalized. It should be obvious that you put thought into it. One of my favorite gifts I ever gave was a book by a friend\u2019s favorite author. But not just any book. I found a first edition autographed copy of the book. He loved it and it has a permanent place on his bookshelf. And he\u2019ll always remember who gave it to him.<\/li>\r\n \t<li><strong>A customer appreciation event:<\/strong> These can be fun yet also expensive. And if you have a national or international customer base, it won\u2019t be practical. So, let\u2019s modernize this and do a customer appreciation Facebook Live event. This could be a fun way of expressing appreciation, and at the same time, the rest of the world gets to see how much you love your customers.<\/li>\r\n<\/ol>\r\nAs I created this list, I came up with many more ways to say thank you. However, this isn\u2019t meant to be the definitive work on appreciation\u2014just something to get you to start thinking about it. And, as long as I have your attention, THANK YOU for reading!\r\n\r\n<em><a href=\"https:\/\/hyken.com\/\" target=\"_blank\" rel=\"noopener\">Shep Hyken<\/a>\u00a0is a customer service\/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep\u2019s\u00a0<a href=\"https:\/\/hyken.com\/speaking\/\" target=\"_blank\" rel=\"noopener\">customer service and customer experience keynote speeches<\/a>\u00a0and his\u00a0<a href=\"https:\/\/hyken.com\/training\/\" target=\"_blank\" rel=\"noopener\">customer service training workshops<\/a>\u00a0at\u00a0<a href=\"https:\/\/www.hyken.com\/\" target=\"_blank\" rel=\"noopener\">www.Hyken.com<\/a>. Connect with Shep on\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/shephyken\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>.<\/em>","protected":false},"excerpt":{"rendered":"<p>Valentine\u2019s Day is tomorrow. This is the day where we send our spouses, partners, and loved ones a gift. Often it is out of obligation. I have plenty of friends who tell me if they don\u2019t get their spouse some flowers and a card, they will pay for it. So we feel obligated to express [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":38694,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6800,6807],"tags":[5175,5723],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Five Ways to Say Thank You to Your Customers - Shep Hyken | Customer Service Expert<\/title>\n<meta name=\"description\" content=\"You don\u2019t have to send it on Valentine\u2019s Day. Any day is a good day to show some customer love. Here are five ways to say thank you to your customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five Ways to Say Thank You to Your Customers - Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"og:description\" content=\"You don\u2019t have to send it on Valentine\u2019s Day. Any day is a good day to show some customer love. Here are five ways to say thank you to your customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-02-13T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-18T20:41:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Gifts-Versus-Thank-You-Note.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"360\" \/>\n\t<meta property=\"og:image:height\" content=\"432\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"shephyken\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"shephyken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/\"},\"author\":{\"name\":\"shephyken\",\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"headline\":\"Five Ways to Say Thank You to Your Customers\",\"datePublished\":\"2019-02-13T00:00:00+00:00\",\"dateModified\":\"2024-01-18T20:41:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/\"},\"wordCount\":542,\"publisher\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Gifts-Versus-Thank-You-Note.jpg\",\"keywords\":[\"thank you\",\"customer appreciation\"],\"articleSection\":[\"Customer Service Strategies\",\"App\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/\",\"url\":\"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/\",\"name\":\"Five Ways to Say Thank You to Your Customers - Shep Hyken | Customer Service Expert\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/customer-service-strategies\/five-ways-to-say-thank-you-to-your-customers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Gifts-Versus-Thank-You-Note.jpg\",\"datePublished\":\"2019-02-13T00:00:00+00:00\",\"dateModified\":\"2024-01-18T20:41:55+00:00\",\"description\":\"You don\u2019t have to send it on Valentine\u2019s Day. 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