{"id":31956,"date":"2019-06-25T00:00:00","date_gmt":"2019-06-25T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/amazing-business-radio-ford-blakely\/"},"modified":"2023-02-08T17:02:11","modified_gmt":"2023-02-08T17:02:11","slug":"amazing-business-radio-ford-blakely","status":"publish","type":"post","link":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/","title":{"rendered":"A PASSION FOR CONVENIENCE with Ford Blakely"},"content":{"rendered":"<h3>The Interview with Ford Blakely:<\/h3>\r\n<ul>\r\n \t<li>When faced with a problem, it\u2019s important to approach it from the standpoint of convenience. How can you fix things to make them more convenient for your customers and employees?<\/li>\r\n \t<li>The concept of convenience has come more front and center over the past few years. This is largely due to two main factors. First, the review economy put control in the hands of consumers and allowed them to advocate for what they wanted from companies. Second, the immediacy of convenience created an expectation of on-demand service, placing the importance on <em>how <\/em>companies deliver their service rather than just what their product is.<\/li>\r\n \t<li>Even if they\u2019re not your direct competitors, companies like Amazon and Uber have created an expectation of a certain level of guest experience thanks to technology and convenience. Your customers will come to desire and even expect this same level of service and guest experience from you, too.<\/li>\r\n \t<li>There needs to be a balance with technology use. Some companies implement too much technology, sacrificing the human connection their customers crave. This can prove detrimental to business.<\/li>\r\n \t<li>As with technology, there needs to be a balance between convenience for customers and convenience for employees\/businesses. The goal should be to create convenience for all, but it should definitely be skewed in the customer\u2019s favor. When in doubt, always do what\u2019s best for the customer.<\/li>\r\n<\/ul>\r\n<h3><strong>Quotes:<\/strong><\/h3>\r\n\u201cThe default should always be to do what\u2019s best for the customer.\u201d <em>&#8211; Ford Blakely<\/em>\r\n\r\n\u201cIt\u2019s not about what the business does or sells, but how they\u2019re delivering their service.\u201d <em>&#8211; Ford Blakely<\/em>\r\n\r\n\u201cSometimes what you don\u2019t know can be your best ally.\u201d <em>&#8211; Ford Blakely<\/em>\r\n\r\n\u201cIt\u2019s simple. If you can combine two things that take extra effort into one\u2026 that\u2019s convenience.\u201d <em>&#8211; Ford Blakely<\/em>\r\n<h3><strong>About<\/strong>:<\/h3>\r\nFord Blakely is the founder and CEO of <a href=\"https:\/\/www.zingle.me\/\" target=\"_blank\" rel=\"noopener noreferrer\">Zingle<\/a>. He has been involved in startups, finance, and various entrepreneurial projects for over 20 years.\r\n\r\n<a href=\"https:\/\/www.hyken.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Shep Hyken<\/a> is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.\r\n\r\n<strong>This episode of <em>Amazing Business Radio with Shep Hyken<\/em> answers the following questions \u2026 and more:<\/strong>\r\n<ol>\r\n \t<li><strong>What is convenience?<\/strong><\/li>\r\n \t<li><strong>How can I create convenience for my customers and employees?<\/strong><\/li>\r\n \t<li><strong>How can I use technology to create convenience?<\/strong><\/li>\r\n \t<li><strong>How can I balance business with consumer needs?<\/strong><\/li>\r\n \t<li><strong>Can technology in business be a bad thing?<\/strong><\/li>\r\n<\/ol>\r\n&nbsp;","protected":false},"excerpt":{"rendered":"<p>The Interview with Ford Blakely: When faced with a problem, it\u2019s important to approach it from the standpoint of convenience. How can you fix things to make them more convenient for your customers and employees? The concept of convenience has come more front and center over the past few years. This is largely due to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":38283,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6806],"tags":[4796,5299,5840],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A PASSION FOR CONVENIENCE with Ford Blakely - Shep Hyken | Customer Service Expert<\/title>\n<meta name=\"description\" content=\"Shep Hyken and Ford Blakely discuss pursuing your passion, creating convenience, and balancing technology with human connection.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A PASSION FOR CONVENIENCE with Ford Blakely - Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"og:description\" content=\"Shep Hyken and Ford Blakely discuss pursuing your passion, creating convenience, and balancing technology with human connection.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/\" \/>\n<meta property=\"og:site_name\" content=\"Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-25T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-08T17:02:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Ford-Blakely-ABR-PHOTO.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"shephyken\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"shephyken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/\"},\"author\":{\"name\":\"shephyken\",\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"headline\":\"A PASSION FOR CONVENIENCE with Ford Blakely\",\"datePublished\":\"2019-06-25T00:00:00+00:00\",\"dateModified\":\"2023-02-08T17:02:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/\"},\"wordCount\":414,\"publisher\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Ford-Blakely-ABR-PHOTO.jpg\",\"keywords\":[\"passion\",\"technology\",\"creating customer convenience\"],\"articleSection\":[\"Amazing Business Radio Show\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/\",\"url\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/\",\"name\":\"A PASSION FOR CONVENIENCE with Ford Blakely - Shep Hyken | Customer Service Expert\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Ford-Blakely-ABR-PHOTO.jpg\",\"datePublished\":\"2019-06-25T00:00:00+00:00\",\"dateModified\":\"2023-02-08T17:02:11+00:00\",\"description\":\"Shep Hyken and Ford Blakely discuss pursuing your passion, creating convenience, and balancing technology with human connection.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/#primaryimage\",\"url\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Ford-Blakely-ABR-PHOTO.jpg\",\"contentUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Ford-Blakely-ABR-PHOTO.jpg\",\"width\":1400,\"height\":1400},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/hyken.com\/#website\",\"url\":\"https:\/\/hyken.com\/\",\"name\":\"Shep Hyken | Customer Service Expert\",\"description\":\"Award-winning Customer Service &amp; CX Keynote Speaker\",\"publisher\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/hyken.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\",\"name\":\"shephyken\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/hyken.com\/wp-content\/uploads\/2023\/01\/Shep-Hyken-Contact-Page-scaled-1.png\",\"contentUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2023\/01\/Shep-Hyken-Contact-Page-scaled-1.png\",\"width\":2560,\"height\":1343,\"caption\":\"shephyken\"},\"logo\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\",\"https:\/\/www.instagram.com\/shephyken\/\",\"https:\/\/www.linkedin.com\/in\/shephyken\",\"https:\/\/x.com\/https:\/\/twitter.com\/Hyken\",\"https:\/\/www.youtube.com\/user\/shephyken?app=desktop\"],\"url\":\"https:\/\/hyken.com\/author\/shephyken\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"A PASSION FOR CONVENIENCE with Ford Blakely - Shep Hyken | Customer Service Expert","description":"Shep Hyken and Ford Blakely discuss pursuing your passion, creating convenience, and balancing technology with human connection.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/","og_locale":"en_US","og_type":"article","og_title":"A PASSION FOR CONVENIENCE with Ford Blakely - Shep Hyken | Customer Service Expert","og_description":"Shep Hyken and Ford Blakely discuss pursuing your passion, creating convenience, and balancing technology with human connection.","og_url":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/","og_site_name":"Shep Hyken | Customer Service Expert","article_publisher":"https:\/\/www.facebook.com\/ShepHykenSpeaker\/","article_author":"https:\/\/www.facebook.com\/ShepHykenSpeaker\/","article_published_time":"2019-06-25T00:00:00+00:00","article_modified_time":"2023-02-08T17:02:11+00:00","og_image":[{"width":1400,"height":1400,"url":"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Ford-Blakely-ABR-PHOTO.jpg","type":"image\/jpeg"}],"author":"shephyken","twitter_misc":{"Written by":"shephyken","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/#article","isPartOf":{"@id":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/"},"author":{"name":"shephyken","@id":"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2"},"headline":"A PASSION FOR CONVENIENCE with Ford Blakely","datePublished":"2019-06-25T00:00:00+00:00","dateModified":"2023-02-08T17:02:11+00:00","mainEntityOfPage":{"@id":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/"},"wordCount":414,"publisher":{"@id":"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2"},"image":{"@id":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/#primaryimage"},"thumbnailUrl":"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Ford-Blakely-ABR-PHOTO.jpg","keywords":["passion","technology","creating customer convenience"],"articleSection":["Amazing Business Radio Show"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/","url":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/","name":"A PASSION FOR CONVENIENCE with Ford Blakely - Shep Hyken | Customer Service Expert","isPartOf":{"@id":"https:\/\/hyken.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/#primaryimage"},"image":{"@id":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/#primaryimage"},"thumbnailUrl":"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Ford-Blakely-ABR-PHOTO.jpg","datePublished":"2019-06-25T00:00:00+00:00","dateModified":"2023-02-08T17:02:11+00:00","description":"Shep Hyken and Ford Blakely discuss pursuing your passion, creating convenience, and balancing technology with human connection.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-ford-blakely\/#primaryimage","url":"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Ford-Blakely-ABR-PHOTO.jpg","contentUrl":"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Ford-Blakely-ABR-PHOTO.jpg","width":1400,"height":1400},{"@type":"WebSite","@id":"https:\/\/hyken.com\/#website","url":"https:\/\/hyken.com\/","name":"Shep Hyken | Customer Service Expert","description":"Award-winning Customer Service &amp; CX Keynote Speaker","publisher":{"@id":"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hyken.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2","name":"shephyken","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hyken.com\/#\/schema\/person\/image\/","url":"https:\/\/hyken.com\/wp-content\/uploads\/2023\/01\/Shep-Hyken-Contact-Page-scaled-1.png","contentUrl":"https:\/\/hyken.com\/wp-content\/uploads\/2023\/01\/Shep-Hyken-Contact-Page-scaled-1.png","width":2560,"height":1343,"caption":"shephyken"},"logo":{"@id":"https:\/\/hyken.com\/#\/schema\/person\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ShepHykenSpeaker\/","https:\/\/www.instagram.com\/shephyken\/","https:\/\/www.linkedin.com\/in\/shephyken","https:\/\/x.com\/https:\/\/twitter.com\/Hyken","https:\/\/www.youtube.com\/user\/shephyken?app=desktop"],"url":"https:\/\/hyken.com\/author\/shephyken\/"}]}},"_links":{"self":[{"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/posts\/31956"}],"collection":[{"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/comments?post=31956"}],"version-history":[{"count":1,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/posts\/31956\/revisions"}],"predecessor-version":[{"id":46965,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/posts\/31956\/revisions\/46965"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/media\/38283"}],"wp:attachment":[{"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/media?parent=31956"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/categories?post=31956"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hyken.com\/wp-json\/wp\/v2\/tags?post=31956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}