{"id":31999,"date":"2019-09-10T00:00:00","date_gmt":"2019-09-10T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/amazing-business-radio-with-steve-farber\/"},"modified":"2024-01-18T09:13:05","modified_gmt":"2024-01-18T09:13:05","slug":"amazing-business-radio-with-steve-farber","status":"publish","type":"post","link":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-with-steve-farber\/","title":{"rendered":"LOVE IN BUSINESS with Steve Farber"},"content":{"rendered":"<h3><a href=\"https:\/\/itunes.apple.com\/podcast\/idhttps:\/\/itunes.apple.com\/us\/podcast\/amazing-business-radio\/id973187100?mt=2\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/iTunes-Badge-300x100.png\" alt=\"\" width=\"195\" height=\"65\" \/><\/a> <a href=\"https:\/\/open.spotify.com\/show\/6zZjuQfHyDRETlK0wVAIjN\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/Spotify-Badge-300x100.png\" alt=\"\" width=\"147\" height=\"49\" \/><\/a> \u00a0<a href=\"https:\/\/tunein.com\/podcasts\/Business--Economics-Podcasts\/Amazing-Business-Radio-p1174920\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/Tunein-Badge-300x100.png\" alt=\"\" width=\"189\" height=\"63\" \/><\/a><\/h3>\r\n<h3><a href=\"https:\/\/www.c-suiteradio.com\/shows\/amazing-business-radio\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/CSuite-Badge-300x62.png\" alt=\"\" width=\"178\" height=\"37\" \/><\/a> <a href=\"https:\/\/play.google.com\/music\/m\/Ivdvutwjbsyksdb7kdaeshladou\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/Google-Play-Badge-300x100.png\" alt=\"\" width=\"150\" height=\"50\" \/><\/a> <a href=\"https:\/\/www.google.com\/podcasts?feed=aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vYW1hemluZ2J1c2luZXNzcmFkaW8%3D\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/Google-Podcasts-Badge-300x100.png\" alt=\"\" width=\"150\" height=\"50\" \/><\/a> <a href=\"https:\/\/www.iheart.com\/podcast\/269-amazing-business-radio-30187391\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-16575\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/Listen_On_iHeartRadio_135x40_buttontemplate-01-300x89.png\" alt=\"\" width=\"222\" height=\"66\" \/><\/a><\/h3>\r\n<h3>The Interview with Steve Farber:<\/h3>\r\n<ul>\r\n \t<li>Even if you love what you do, there will still be days that feel like work. You must do the necessary things you dislike in order to be able to do the things you love in your business. Doing only what you love is called retirement\u2014but you don\u2019t necessarily need to be retired to feel this way.<\/li>\r\n \t<li>Societally, we are unaccustomed to using the words \u201clove\u201d and \u201cbusiness\u201d in the same sentence. Using the word \u201clove\u201d in relation to business raises the standards and expectations in a way that promotes positive growth. However, you shouldn\u2019t use this verbiage if you don\u2019t intend to follow through with it; if you talk the talk, you must also walk the walk.<\/li>\r\n \t<li>We want customers to love our products and services. If they don\u2019t, we will have no competitive advantage. Achieving this starts on the inside with the company\u2019s culture. You must first create an environment people love working in; do it right, and this love will be felt on the outside by the customer.<\/li>\r\n \t<li>A cultural focus can begin on any level of an organization and needs to happen on every level. However, you can\u2019t create this as a leader if you don\u2019t love it yourself first. You must love the environment you create so your employees will also love it\u2014and then customers will feel that love too.<\/li>\r\n \t<li>To kickstart your cultural change, ask yourself the important questions, like what love looks like in business, why you love what you do, and how you can show it. Then ask those around you what you can do to demonstrate customer love and implement those new ideas. Many good ideas already exist within your organization. Ask the right questions so you can have the right internal conversations.<\/li>\r\n \t<li>Business, like love, is incredibly personal. This is the most important but also the most overlooked aspect of business<\/li>\r\n<\/ul>\r\n<h3><strong>Quotes:<\/strong><\/h3>\r\n\u201cAs businesspeople, we want our customers to love what we do for them. If they don\u2019t love the product or service, then we have no advantage at all.\u201d <em>&#8211; Steve Farber<\/em>\r\n\r\n\u201cIf you want your customers to love you, you have to create an environment that people love working in. The only way you can create that kind of environment is if you love it first.\u201d<em>&#8211; Steve Farber<\/em>\r\n\r\n\u201cGet very vigilant and specific about putting <em>love<\/em> into practice in every aspect of your business.\u201d<em>&#8211; Steve Farber<\/em>\r\n\r\n\u201cTake more concerted, intentional, conscious action to operationalize <em>love<\/em> in the way you do business.\u201d<em>&#8211; Steve Farber<\/em>\r\n<h3><strong>About<\/strong>:<\/h3>\r\nSteve Farber is the president of Extreme Leadership Inc., a speaker and consultant, and the author of several books including <a href=\"https:\/\/www.amazon.com\/Love-Just-Damn-Good-Business\/dp\/1260441229\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Love is Just Damn Good Business<\/em><\/a> and <a href=\"https:\/\/www.amazon.com\/Radical-Leap-Personal-Extreme-Leadership\/dp\/0989300218\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>The Radical Leap<\/em><\/a>.\r\n\r\n<a href=\"https:\/\/www.hyken.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Shep Hyken<\/a> is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.\r\n\r\n<strong>This episode of <em>Amazing Business Radio with Shep Hyken<\/em> answers the following questions \u2026 and more:<\/strong>\r\n<ol>\r\n \t<li><strong>How can I operationalize love in my business?<\/strong><\/li>\r\n \t<li><strong>How can I make my customers love me?<\/strong><\/li>\r\n \t<li><strong>How can I show my customers that I love them?<\/strong><\/li>\r\n \t<li><strong>How do I create a better employee experience?<\/strong><\/li>\r\n \t<li><strong>How do I create a better customer experience?<\/strong><\/li>\r\n<\/ol>\r\n&nbsp;","protected":false},"excerpt":{"rendered":"<p>\u00a0 The Interview with Steve Farber: Even if you love what you do, there will still be days that feel like work. You must do the necessary things you dislike in order to be able to do the things you love in your business. Doing only what you love is called retirement\u2014but you don\u2019t necessarily [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":38263,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6806],"tags":[4928,5293,6160],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>LOVE IN BUSINESS with Steve Farber - Shep Hyken | Customer Service Expert<\/title>\n<meta name=\"description\" content=\"Shep Hyken and Steve Farber discuss how to implement love into every aspect of your business to drive customer success.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-with-steve-farber\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LOVE IN BUSINESS with Steve Farber - Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"og:description\" content=\"Shep Hyken and Steve Farber discuss how to implement love into every aspect of your business to drive customer success.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-with-steve-farber\/\" \/>\n<meta property=\"og:site_name\" content=\"Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-10T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-18T09:13:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Steve-farber-ABR-PHOTO.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"shephyken\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"shephyken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-with-steve-farber\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-with-steve-farber\/\"},\"author\":{\"name\":\"shephyken\",\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"headline\":\"LOVE IN BUSINESS with Steve Farber\",\"datePublished\":\"2019-09-10T00:00:00+00:00\",\"dateModified\":\"2024-01-18T09:13:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-with-steve-farber\/\"},\"wordCount\":552,\"publisher\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-with-steve-farber\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Steve-farber-ABR-PHOTO.jpg\",\"keywords\":[\"employee experience\",\"customer success\",\"love in business\"],\"articleSection\":[\"Amazing Business Radio Show\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-with-steve-farber\/\",\"url\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-with-steve-farber\/\",\"name\":\"LOVE IN BUSINESS with Steve Farber - 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