{"id":32031,"date":"2019-10-30T00:00:00","date_gmt":"2019-10-30T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/give-recognition-where-its-due\/"},"modified":"2024-01-18T18:59:39","modified_gmt":"2024-01-18T18:59:39","slug":"give-employee-recognition-where-its-due","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-service-culture\/give-employee-recognition-where-its-due\/","title":{"rendered":"Give Recognition Where It\u2019s Due"},"content":{"rendered":"\"Give<\/a>There are some pretty important people in your organization, and I bet many of them don\u2019t know just how important they are. Most likely, they aren\u2019t getting the recognition they deserve.\r\n\r\nI was talking about this concept with my friend, Kent Higginbotham, and he shared a perfect example of this. Kent was in the Navy, and we affectionally nicknamed him \u201cAdmiral.\u201d While in the Navy, Kent flew helicopters. Kent mentioned that most people think the pilot and co-pilot are the most important jobs on a helicopter. No doubt, without these two\u2014or at least one of them\u2014the helicopter can\u2019t take off and land. However, Kent had a different perspective. To him, the most important person was the mechanic who made sure the helicopter was safe to fly. His words were, \u201cThat guy never got the credit he deserved.\u201d\r\n\r\nNot long ago I wrote about the famous chef, Thomas Keller<\/a>. His first job at a restaurant was washing dishes. While it was probably the lowest-paying job in the restaurant, it wasn\u2019t long before he realized it was one of the most important. No matter how famous the chef is\u2014or how good the food is\u2014if a meal goes out to a guest on a dirty plate, it\u2019s getting sent back. Without clean dishes, you can\u2019t serve the food.\r\n\r\nIn the corporate world, the job of a receptionist may not be the highest-paying in the company\u2014most likely, far from it. However, the receptionist answers the phone, and the way they do it sets the tone for the rest of the interaction the customer may have with others in the company. Some companies have bestowed the title \u201cDirector of First Impressions\u201d upon the receptionist, giving their responsibility the recognition that it deserves.\r\n

A Title That Fits The Role<\/h3>\r\nIf the receptionist gets the title \u201cDirector of First Impressions,\u201d maybe the dishwasher should have the title, \u201cManager of Cleanliness,\u201d and the Navy\u2019s helicopter mechanic should have the title, \u201cChief of Keeping the Team Alive.\u201d You get the idea. Everyone deserves a title that reflects their true role<\/a> in the organization\u2014and recognizes how important they are.\r\n\r\nThink of the different jobs everyone has where they work. What are their most important responsibilities? It doesn\u2019t matter if it\u2019s the lowest- or highest-paying job. Everyone has something they do that is crucial to the organization\u2014something that would be noticed if that person were not there. Once you know what yours is, excel in it. Be the best you can be at it. And, above all, give everyone the recognition they deserve for their unique and important role within your company.\r\n
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