{"id":32079,"date":"2020-01-22T00:00:00","date_gmt":"2020-01-22T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/batteries-included\/"},"modified":"2024-01-18T11:26:25","modified_gmt":"2024-01-18T11:26:25","slug":"batteries-included","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-service-training\/batteries-included\/","title":{"rendered":"Batteries Included"},"content":{"rendered":"\"Batteries<\/a>\u201cThere are two kinds of people: Batteries Included<\/em> and Batteries Not Included<\/em>.\u201d\r\n\r\n\r\n\r\nThat quote comes from Dan Sullivan, founder and president of the Strategic Coach<\/a> program. If you\u2019ve been following my work, you\u2019ll probably recognize his name. I\u2019ve learned a lot over the years by attending his workshops and coaching sessions. He recently released a book that included many of his quotable words of wisdom. This one\u2014about Batteries Included<\/em> or Batteries Not Included<\/em>\u2014resonated with me. If it doesn\u2019t already resonate with you, I bet it will in just a moment.\r\n\r\nI have what appears to be an endless amount of energy. Yes, I sleep, but I like to get up and go. People have often compared me to the Energizer Bunny, as I just seem to go and go and go. There\u2019s no doubt I\u2019m a \u201cBatteries Included\u201d kind of guy, and I like spending time with others who come with Batteries Included<\/em>. Words and phrases I would use to describe this type of person include self-starters, willing to take charge, doers, motivated, up for a challenge, willing to step outside their comfort zone, and more. You get the idea.\r\n\r\nThen there are Batteries Not Included<\/em> kind of people. Words and phrases to describe that type of person include negative, pessimistic, little initiative, complainers, and energy vampires. That last one is ugly. The old phrase, \u201cThey can suck the energy out of the room,\u201d comes to mind here.\r\n

Who would you rather be around or work with?<\/h3>\r\nThat\u2019s a rhetorical question. What type of person gets regular or accelerated promotions? What type gets more sales? I could ask a host of similar questions, but it doesn\u2019t take long before you realize that a Batteries Included<\/em> personality is a good thing, especially in the working world.\r\n\r\nHere\u2019s something important to remember. You don\u2019t have to be the Energizer Bunny, full of life and energy, to be thought of as Batteries Included.<\/em> You don\u2019t have to have an outgoing, gregarious, life-of-the-party personality. What you do need is a certain type of energy<\/a>\u2014the type that adds to whatever is happening instead of taking away from it. You must, at minimum, have a joy for what you do, a desire to make things better, a willingness to be open-minded and\u2014this one\u2019s big\u2014the mindset of a contributor.\r\n\r\nThat\u2019s what Batteries Included <\/em>people do. They contribute. They add. Batteries Not Included<\/em> people detract and take away. Ask yourself which category you fall into. If your batteries aren\u2019t already included, find ways to inject that energy into everything you do. You can start small. I guarantee it will make a world of difference for both you and the people you do business with.\r\n
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