{"id":32127,"date":"2020-04-21T00:00:00","date_gmt":"2020-04-21T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/amazing-business-radio-eric-chester\/"},"modified":"2023-02-08T16:17:36","modified_gmt":"2023-02-08T16:17:36","slug":"amazing-business-radio-eric-chester","status":"publish","type":"post","link":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-eric-chester\/","title":{"rendered":"Start by Being a Great Place to Work with Eric Chester"},"content":{"rendered":"<h3><strong>Top Takeaways:<\/strong><\/h3>\r\n<ul>\r\n \t<li>When the economy is bustling and the unemployment rate is low, the resultant labor shortage makes it very difficult to find (and keep) the best employees for the job.<\/li>\r\n \t<li>Even a single bad employee can dramatically impact the morale of other employees. But customer service ultimately suffers the most at the hands of a bad employee.<\/li>\r\n \t<li>When you understand the differences between yourself and your employees, you will understand how to manage them better and ultimately be a better boss and leader. Additionally, try to help your employees get where they want to go.<\/li>\r\n \t<li>Research your present workforce\u2014understand what makes your current great employees a good fit. Then seek out new candidates who have a similar background, traits, attitude, skillset, etc.<\/li>\r\n \t<li>Expand your search for the perfect candidate to new \u201chunting grounds.\u201d Become aware of nearby colleges, high schools, vocational schools, etc.\u2014places you think are a good source for new hires.<\/li>\r\n \t<li>It doesn\u2019t matter if you have the best hiring practices if you don\u2019t have an employee retention strategy\u2014a way to improve your workspace.<\/li>\r\n \t<li>Survey your employees regularly and ask them three questions: what they like about working there, what they don\u2019t like about working there and what one thing they would change if they could.<\/li>\r\n \t<li>Remember: it all starts with being a great place to work.<\/li>\r\n<\/ul>\r\n<h3><strong>Quotes:<\/strong><\/h3>\r\n\u201cIt starts with being a great place to work. You have to work on that every single day.\u201d\r\n\r\n\u201cHopefully, you\u2019re going to be a better employer tomorrow. If you\u2019re not, you\u2019re standing still and you\u2019re going get run over.\u201d\r\n\r\n\u201cIf you <em>ask <\/em>your employees, you will get information that will totally change you and you will find out things you never knew before.\u201d\r\n<h3><strong>About:<\/strong><\/h3>\r\nEric Chester is an award-winning speaker and bestselling author of five books. His latest book is <a href=\"https:\/\/www.amazon.com\/Fully-Staffed-Definitive-Finding-Employees\/dp\/1640951121\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Fully Staffed: The Definitive Guide to Finding &amp; Keeping Great Employees in the Worst Labor Market Ever<\/em><\/a>.\r\n\r\n<a href=\"https:\/\/www.hyken.com\/\">Shep Hyken<\/a> is a customer service and experience expert, <em>New York Times<\/em> bestselling author, award-winning keynote speaker, and your host of <em>Amazing Business Radio<\/em>.\r\n\r\n<strong>This episode of <em>Amazing Business Radio with Shep Hyken<\/em> answers the following questions \u2026 and more:<\/strong>\r\n<ol>\r\n \t<li><strong>How do I hire the right employees?<\/strong><\/li>\r\n \t<li><strong>How do I reduce employee churn?<\/strong><\/li>\r\n \t<li><strong>What strategies can I use to improve my employee experience?<\/strong><\/li>\r\n \t<li><strong>How does the employee experience affect the customer experience?<\/strong><\/li>\r\n \t<li><strong>How can I maximize my employees\u2019 potential and productivity?<\/strong><\/li>\r\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>Top Takeaways: When the economy is bustling and the unemployment rate is low, the resultant labor shortage makes it very difficult to find (and keep) the best employees for the job. Even a single bad employee can dramatically impact the morale of other employees. But customer service ultimately suffers the most at the hands of [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":38209,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6806],"tags":[4787,5170,6201],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Start by Being a Great Place to Work with Eric Chester - Shep Hyken | Customer Service Expert<\/title>\n<meta name=\"description\" content=\"It doesn\u2019t matter if you have the best hiring practices if you don\u2019t have an employee retention strategy\u2014a way to improve your workspace.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-eric-chester\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Start by Being a Great Place to Work with Eric Chester - Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"og:description\" content=\"It doesn\u2019t matter if you have the best hiring practices if you don\u2019t have an employee retention strategy\u2014a way to improve your workspace.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-eric-chester\/\" \/>\n<meta property=\"og:site_name\" content=\"Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-21T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-08T16:17:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Eric-Chester-ABR-PHOTO.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"shephyken\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"shephyken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-eric-chester\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-eric-chester\/\"},\"author\":{\"name\":\"shephyken\",\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"headline\":\"Start by Being a Great Place to Work with Eric Chester\",\"datePublished\":\"2020-04-21T00:00:00+00:00\",\"dateModified\":\"2023-02-08T16:17:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-eric-chester\/\"},\"wordCount\":418,\"publisher\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-eric-chester\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Eric-Chester-ABR-PHOTO.jpg\",\"keywords\":[\"employee engagement\",\"building your company culture\",\"employee retention\"],\"articleSection\":[\"Amazing Business Radio Show\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-eric-chester\/\",\"url\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-eric-chester\/\",\"name\":\"Start by Being a Great Place to Work with Eric Chester - 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