{"id":32254,"date":"2020-11-25T00:00:00","date_gmt":"2020-11-25T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/thanksgiving-week-special-a-recipe-for-amazing-customer-service\/"},"modified":"2024-03-11T23:20:49","modified_gmt":"2024-03-11T23:20:49","slug":"thanksgiving-week-special-a-recipe-for-amazing-customer-service","status":"publish","type":"post","link":"https:\/\/hyken.com\/customer-service-strategies\/thanksgiving-week-special-a-recipe-for-amazing-customer-service\/","title":{"rendered":"Thanksgiving Week Special: A Recipe for Amazing Customer Service"},"content":{"rendered":"<a href=\"https:\/\/hyken.com\/customer-service-strategies\/thanksgiving-week-special-a-recipe-for-amazing-customer-service\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"amazing customer service\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/11-25-20-Thanksgiving-Recipe-for-CS-Low-Res.jpg\" alt=\"amazing customer service\" width=\"339\" height=\"407\" \/><\/a>As we approach Thanksgiving, I can\u2019t stop thinking about turkey and stuffing\u2014and all the different ways to prepare them.\r\n<!--more-->\r\n\r\nAlways thinking about how everything in life ties to customer service, I wondered, \u201cWhat is a good recipe for customer service?\u201d So, I\u2019ve listed some of the essential ingredients. I\u2019m sure you\u2019ll have a few more to add to this list. In the meantime, this is enough to get you started. As with any good recipe, feel free to spice it up a little!\r\n<h3>What is a good recipe for customer service?<\/h3>\r\n<ul>\r\n \t<li><strong><a href=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-jason-korman\/\" target=\"_blank\" rel=\"noopener noreferrer\">The Right Culture<\/a>:<\/strong> This is where it starts. Leadership defines the customer service and CX vision for everyone to follow.<\/li>\r\n \t<li><strong>Good People:<\/strong> The people on the inside of the organization create the experience for the customers on the outside.<\/li>\r\n \t<li><strong>Excellent Training: <\/strong>As good as the people are, without the right training, they are not able to fulfill their potential role in providing amazing customer service.<\/li>\r\n \t<li><strong>Good Leadership Role Models: <\/strong>Leadership may define the vision, but they must set the example as well.<\/li>\r\n \t<li><strong>Good Communication:<\/strong> I\u2019ve always said that communication is the cornerstone of creating a <em>Moment of Magic\u00ae<\/em> (a positive customer experience). Without it, people say, \u201cI don\u2019t like doing business with them. They don\u2019t <em>understand<\/em> me.\u201d<\/li>\r\n \t<li><b>Quick Response: How quickly do you respond to a phone call, email or text matters?<\/b>\u00a0A fast response is a powerful confidence builder.<\/li>\r\n \t<li><strong>A Sense of Urgency:<\/strong> This can be part of a quick response, but it\u2019s more than that. It\u2019s the idea, throughout the entire process, that you are urgently taking care of your customers. They know you are focused on them. By the way, this doesn\u2019t mean rushing through the experience. It\u2019s about showing urgency in the right places.<\/li>\r\n<\/ul>\r\n<h3>Then add&#8230;<\/h3>\r\n<ul>\r\n \t<li><a href=\"https:\/\/www.youtube.com\/watch?v=CZ9zD-HWQXo\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Taking Responsibility:<\/strong><\/a>\u00a0If you have good people who have been properly trained, let them do their job. This is called empowerment. The best experiences happen when employees can make decisions and take care of customers without having to ask permission at every step along the way.<\/li>\r\n \t<li><strong>Attention to Detail: <\/strong>Sometimes it\u2019s the \u201clittle things\u201d that count. Pay attention to details and you\u2019ll create a better service experience and build deeper confidence with your customers.<\/li>\r\n \t<li><strong>Positive Attitude: <\/strong>Having a positive attitude won\u2019t make up for a blunder or complaint, but it goes a long way toward making a flawed experience better.<\/li>\r\n \t<li><strong>Collaboration:<\/strong> We shouldn\u2019t ever feel like we\u2019re alone on a deserted island. Having colleagues and managers around you can be of great assistance when you have a question or may not be 100% sure of what to do.<\/li>\r\n \t<li><a href=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-jeff-nicholson-4\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Empathy:<\/strong><\/a> This is the big word of 2020. You may care about your customer, but does the customer know it? What words do you use to respond to a customer\u2019s comments and complaints? Do your customers feel that you know not only what they want but also how they feel? That\u2019s empathy.<\/li>\r\n \t<li><strong>Knowledge:<\/strong> It is expected that you will have the answers\u2014or know where to go to get the answers\u2014to the questions your customer has.<\/li>\r\n \t<li><strong>A Good Sense of Humor:<\/strong> This isn\u2019t about making the customer laugh\u2014although it\u2019s not a bad thing if you do. It\u2019s what can help us cope when we\u2019re dealing with difficult customers. Sometimes you have to smile\u2014or even laugh\u2014when you realize just how good you have it!<\/li>\r\n<\/ul>\r\nHappy Thanksgiving!\r\n\r\n<iframe loading=\"lazy\" title=\"A Recipe for Amazing Customer Service\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/abbYPOhJ1q4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\r\n\r\n<!-- https:\/\/maxl.us\/hide-related -->\r\n\r\n<em><a href=\"https:\/\/hyken.com\/\" target=\"_blank\" rel=\"noopener\">Shep Hyken<\/a>\u00a0is a customer service\/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep\u2019s\u00a0<a href=\"https:\/\/hyken.com\/speaking\/\" target=\"_blank\" rel=\"noopener\">customer service and customer experience keynote speeches<\/a>\u00a0and his\u00a0<a href=\"https:\/\/hyken.com\/training\/\" target=\"_blank\" rel=\"noopener\">customer service training workshops<\/a>\u00a0at\u00a0<a href=\"https:\/\/www.hyken.com\/\" target=\"_blank\" rel=\"noopener\">www.Hyken.com<\/a>. Connect with Shep on\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/shephyken\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>.<\/em>\r\n\r\n(Copyright \u00a9 MMXX, Shep Hyken)<!-- https:\/\/maxl.us\/hide-related -->","protected":false},"excerpt":{"rendered":"<p>As we approach Thanksgiving, I can\u2019t stop thinking about turkey and stuffing\u2014and all the different ways to prepare them.<\/p>\n","protected":false},"author":3,"featured_media":38653,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6800,6807],"tags":[4576,4580,5449],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Thanksgiving Week Special: Recipe for Amazing Customer Service<\/title>\n<meta name=\"description\" content=\"As good as the people are, without right training, they are not able 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