{"id":32284,"date":"2021-01-19T00:00:00","date_gmt":"2021-01-19T00:00:00","guid":{"rendered":"https:\/\/hyken.com\/amazing-business-radio-mahesh-ram\/"},"modified":"2023-02-08T16:12:47","modified_gmt":"2023-02-08T16:12:47","slug":"amazing-business-radio-mahesh-ram","status":"publish","type":"post","link":"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-mahesh-ram\/","title":{"rendered":"5-Star CX of the Future with Mahesh Ram"},"content":{"rendered":"<h3><strong>Top Takeaways:<\/strong><\/h3>\r\n<ul>\r\n \t<li>Companies and brands are connecting in new and different ways.<\/li>\r\n \t<li>The companies that will win are one\u2019s that can deliver consistent, on-brand experiences in every channel, 24-7, because that\u2019s what consumers demand.<\/li>\r\n \t<li>Next-generation chatbots and automation technology allow brands to deliver concierge-like experiences for consumers across every channel empowering the consumer 24\/7\/365 at a global scale.<\/li>\r\n \t<li>It\u2019s a myth that automation (via chatbots and workflows) and great customer experience (highly personalized, intelligent, on-brand, human agents) are mutually exclusive. They used to be, but that\u2019s not the case anymore.<\/li>\r\n \t<li>Technology is now at the point where you can deliver what customers want, immediately when they want it.<\/li>\r\n \t<li>There are 3 key elements of a \u2018concierge-like experience\u2019: Personalization, Human + AI, Omnichannel.<\/li>\r\n \t<li>Brands can build a truly concierge-like personalized conversational experience very fast with platforms like Solvvy.<\/li>\r\n \t<li>Traditional chatbots, the ones you\u2019d see a few years ago, didn\u2019t deliver the type of CX top brands have been needing to incorporate.<\/li>\r\n \t<li>The future of CX involves the potential for combined human and AI experiences in customer support. Together is better.<\/li>\r\n<\/ul>\r\n<h3><strong>Quotes:<\/strong><\/h3>\r\n\u201cThe future of CX involves a digitally guided journey to the best possible solution.\u201d\r\n\r\n\u201cFor brands to be relevant in the next decade, they\u2019ll have to provide the same, consistent, effortless self-service experience across every channel.\u201d\r\n\r\n\u201cCompanies can now bend the profitability curve in the right direction while increasing customer satisfaction by using technology.\u201d\r\n<h3><strong>About:<\/strong><\/h3>\r\nMahesh Ram is the founding CEO of <a href=\"https:\/\/solvvy.com\/\">Solvvy<\/a>, the next-gen chatbot and intelligence CS automation platform. He\u2019s been CEO, founder or early employee of three cloud-based software companies.\r\n\r\n<a href=\"https:\/\/www.hyken.com\/\">Shep Hyken<\/a> is a customer service and experience expert, <em>New York Times<\/em> bestselling author, award-winning keynote speaker, and your host of <em>Amazing Business Radio<\/em>.\r\n<h3><strong>This episode of <em>Amazing Business Radio with Shep Hyken<\/em> answers the following questions \u2026 and more:<\/strong><\/h3>\r\n<ol>\r\n \t<li><strong>How can I create an automated experience for my customer?<\/strong><\/li>\r\n \t<li><strong>What is an omnichannel experience?<\/strong><\/li>\r\n \t<li><strong>What is the future of customer service?<\/strong><\/li>\r\n \t<li><strong>How can I create an effortless experience?<\/strong><\/li>\r\n \t<li><strong>Why is artificial intelligence becoming so popular?<\/strong><\/li>\r\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>Top Takeaways: Companies and brands are connecting in new and different ways. The companies that will win are one\u2019s that can deliver consistent, on-brand experiences in every channel, 24-7, because that\u2019s what consumers demand. Next-generation chatbots and automation technology allow brands to deliver concierge-like experiences for consumers across every channel empowering the consumer 24\/7\/365 at [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":38133,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6806],"tags":[5612,5726,6273],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5-Star CX of the Future with Mahesh Ram - Shep Hyken | Customer Service Expert<\/title>\n<meta name=\"description\" content=\"Traditional chatbots, the ones you\u2019d see a few years ago, didn\u2019t deliver the type of CX top brands have been needing to incorporate.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-mahesh-ram\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5-Star CX of the Future with Mahesh Ram - Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"og:description\" content=\"Traditional chatbots, the ones you\u2019d see a few years ago, didn\u2019t deliver the type of CX top brands have been needing to incorporate.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-mahesh-ram\/\" \/>\n<meta property=\"og:site_name\" content=\"Shep Hyken | Customer Service Expert\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ShepHykenSpeaker\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-19T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-08T16:12:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Mahesh-Ram-ABR-PHOTO.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"shephyken\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"shephyken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-mahesh-ram\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-mahesh-ram\/\"},\"author\":{\"name\":\"shephyken\",\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"headline\":\"5-Star CX of the Future with Mahesh Ram\",\"datePublished\":\"2021-01-19T00:00:00+00:00\",\"dateModified\":\"2023-02-08T16:12:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-mahesh-ram\/\"},\"wordCount\":351,\"publisher\":{\"@id\":\"https:\/\/hyken.com\/#\/schema\/person\/b92dbe4f9f734f7c0d600fc8014b7fe2\"},\"image\":{\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-mahesh-ram\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/11\/Mahesh-Ram-ABR-PHOTO.jpg\",\"keywords\":[\"chatbots\",\"Artificial Intelligence\",\"automated technology\"],\"articleSection\":[\"Amazing Business Radio Show\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-mahesh-ram\/\",\"url\":\"https:\/\/hyken.com\/amazing-business-radio-show\/amazing-business-radio-mahesh-ram\/\",\"name\":\"5-Star CX of the Future with Mahesh Ram - 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